Premier Inn Caerphilly Crossways

Stayed at Crossways last weekend....big THANK YOU to Kit on reception...he went above and beyond to sort out a problem....thanks ...Great customer service!

The room was lovely and cool children’s beds were good too and it’s nice to have extra pillows, and air conditioning the staff are always friendly and great to children.

We have stayed in a few Premier Inns and do appreciate the value for money they offer. We have, however, often experienced ventilation problems with the ones that are in older buildings. We hoped for better in a purpose built one, but that proved not to be the case. The communal areas didn't look very clean and when we entered the room there was a strong, unpleasant smell that I couldn't identify, althoughthe room appeared clean. The windows have safety fittings and they can only be opened a small amount - so it was impossibleto get more fresh air in. The temperature in the room was showing as 27 degrees which was far in excess of the outside temperature and there was no means of cooling it down. I noticed a portable plug in heater in the room - so it might be an idea to supply a fan or portable aircon unit. There were two towels: one nice and fluffy and clean looking and the other quite grey and thin. The ceiling around the bathroom extractor was damaged looking and it took ages for the steam to clear following a shower.

We had 3 rooms. 2 in the main building and one in the outer building. The rooms in the main building are extremely hot and very dated. No air conditioning in these rooms. Everything needs a good refurbishment. There’s rust around the fittings and mirror. You can’t sleep as the rooms are extremely hot. One of lights didn’t work and flimsy lamp shades and curtains with dated fabric. They rooms need decorating as look drab and old. The room in the outer building had air conditioning and was more modern but we were given one bath towel. We asked for more and were given one more. There were no hand towels or bath mat. I would not stay there again. I’ve stayed in a lot of Premier Inns and this was by far the worse. If you want a good night sleep book somewhere else.

We had a lovely 2 night stay while visiting family. Lovely comfortable room. Very clean and spacious. Only let down was when checking in, the lady wasn’t that friendly and we felt like an inconvenience by checking in. She couldn’t get us out of the way quick enough! How you are greeted is an important part of the stay.

Comfortable bed, clean room, plenty of parking, good onsite pub/restaurant, top ups for tea, coffee and milk available and lovely staff. McDonalds and a Costa next door too! what more does one need?! We always stay at this hotel when in the area if a room is available.