Gästanvändare
21 juni 2023
My family and I were very disappointed with our visit on Sunday 18/6/23 which was Father's day and also my father's birthday. I booked a table but when we arrived we were seated in a room that was overcrowded, noisy and the sound echoed. I explained that the noise levels were so loud that my father couldn't hear anything, as he is very hard of hearing, and requested a table in the bar area near the back door, which was full of empty tables - just one table was in use. I asked the gentleman behind the bar if we could move there and explained the reason for my request, but he said he needed to keep the area free for people who wanted to sit there after finishing their meals. However, at no time during our visit was there any more than one table in use in that area. Whilst I appreciate he felt the need to do this, I felt that he could have made an exception in the circumstances. And, when I asked what he suggested as my father couldn't hear anything in the noisy restaurant area, he said he was sorry there was nothing he could do, which I found very unhelpful. I actually managed to find a table in a different, adjacent area and, when it was vacated, asked if we could sit there as it was quieter. But, I don't think it should have been left to me to find a solution. I thought that we could, at last, relax and order our food but when I asked for details of the menu items which were both gluten free and vegetarian, the server came back with a small piece of cardboard containing a list of ingredients, and said that it was for a vegetable sponge, which was my only option, as I should have mentioned my dietary requirements when I booked. But, I DID discuss this when I rang to make the booking, and I was assured that there would be no problem. By the time we actually ordered, I felt absolutely fed up and exhausted with having to sort things out and wished we had gone elsewhere. When the food came it was just mediocre, so absolutely nothing positive to say about the entire experience. And, I'd driven all the way from Cardiff for that negative experience!!
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