Mantra Trilogy

second time around here,we got an upgraded. apartment style room which is very spacious instead of a deluxe room. everything was nice and fantastic, maybe just a lil improvement in their wifi would be really nice.

Only good thing is the location - walking distance to a lot of good food options, the lagoon, etc. However we didn't appreciate that there's no free WiFi unless you sign up for membership. We signed up and were promised late check out as well, but they didn't honour it. They also don't have any room service whatsoever in the apartments if you stay less than a week (we stayed 6 days). We had to keep going to ask for fresh towels at reception, and they don't collect the used ones - we were told to just leave them in the room, so we had piles of wet towels sitting there getting mouldy. And the worst thing was, the "fresh" towels given were not clean!! Found brown streaks / spots on 4 different towels, absolutely disgusted and don't even want to imagine what those stains could be. Never coming back for sure.

Room wasn't ready on time (30mins late) and when we got to the room it had not been made up . Got changed to a room that wasn't the cleanest and the view was worse than the original .not a great experience and would expect better from a 4 star hotel !