The Lakes Resort Cairns

We stayed in a standard two bedroom spacious apartment that overlooked one of the pools, which was nice. Also having 4 pools to choose from was great. We visited the Thai restaurant on site a couple of times and I would recommend it. However, the resort and our apartment were tired i.e the pool had missing tiles. The showers were over the bath and would not suit anyone with mobility issues as the baths were high to step into. Our apartment would benefit from better cleaning and pillows needed to be replaced. Location is very close to the airport and with being on the 3rd floor, you can hear the planes very clearly!! It does appear that a number of the apartments are long term rental/owned rather than holiday let, but this was fine. We stayed here 10 years ago and loved it, but sadly we won’t be going back 😩

Stayed in a three bedroom apartment and it was very spacious with a large sunroom / balcony, with shutters to fully close for privacy. There is no lifts and lots of stairs. The complex is large with 4 pools. Primarily owner occupied or renters in the complex and parking isn’t great (especially if you have more than one car). Our apartment was fairly tidy but cleaning of the showers was average. There is an on-site Thai restaurant and the food was nice, it did say they delivered in the guest information book in the room but when ordering we were advised pick up only which wasn’t a big deal. Wifi didn’t work in our room.

This resort has a lot of potential to be great. However what we experienced was mediocre in accommodation and service. Firstly the reception is closed the entire weekend. We arrived on the weekend and "for pool towels contact reception" didn't quite work. The apartment was OK but the second bedroom was so small it only just fit two single beds (no room for luggage). The teenagers were glad it was just a short stay. The exhaust fan and hair dryer didn't work but the main bedroom was lovely. Gate access to the pool was nice. I think the main problem is each apartment is individually owned so it is a bit of a lottery the quality you get. One person was checking out early as their apartment was full of mould and flooding. Another commented on how gorgeous their apartment was. Inconsistent! The pools are surrounds are lovely. Cannot comment on the cafe as it was shut while we were there. Access to the beam scooters was great as it is perfect scooting distance to town/pier. I would stay again if I negotiate the right apartment. The grounds are picturesque.

Beautiful resort. Clean rooms with everything you need. Pools beautiful and clean. Immaculate gardens. BBQ areas cleaned every morning. Reception so helpful advising us on activities for kids. Will stay again.

Stunning pools and gardens are just the icing on the cake with this awesome property. We had a one bedroom apartment and even with the two levels of stairs it was amazing. Full kitchen, laundry, free carparking and super big bed. The staff are superb, nothing is a problem and they are always obliging and doing their best. The gardens and pools are just brilliant, we swam every day and loved the peace and quiet of the resort.

We arrived on a weekend but easy to follow instructions about where to find the safe were emailed in advance (reception isn't staffed on weekends). Parking was easy and the apartment was clean and tidy. Kitchen was stocked with basics, towels and linen were clean and fresh. Furniture is clean and relatively new. Pools and gardens are stunning and everything is well maintained. Taste of Thai at the front and the Cafe at the back were excellent, friendly staff and delicious food! Really convenient location too. Highly recommend booking directly.