Atlas International Hotels

Atlas International Hotels recensioner

Atlas International Hotels

2 Mohammed Roushdy st, Opera Sq, Abdeen, Cairo, Cairo Governorate, 11613, EgyptVisa hotellinformation
Atlas International Hotels
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Gästrecensioner

7.4/10
61 recension
Verifierade recensioner
Läge och interiör7.5
Bekvämligheter6.9
Service7.8
Renlighet7.5
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Alla recensioner(61)
Positiva recensioner(33)
Recensioner med foton/video(6)
Vänlig personal(8)
Negativa recensioner(6)
Fatmaahmedabdul
Superior-dubbelrum
Bodde på mars 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 11 maj 2025
The staff were incredibly kind and helpful throughout my stay. They went above and beyond to make sure everything was comfortable. Highly recommend and will definitely be returning
Översätt
Svar från boendet: Thank you so much for your kind words! We're truly delighted to hear that our team made your stay comfortable and memorable. Your recommendation means the world to us, and we can’t wait to welcome you back again soon!
Gästanvändare
Superior-dubbelrum
Bodde på apr. 2025
Par
4 recension
10.0/10
Enastående
Publicerades 29 maj 2025
Best location,delicious food, comfortable place
Översätt
Svar från boendet: Thank you so much for your kind words!We’re thrilled to hear that you enjoyed the location, loved the food, and felt comfortable during your stay.Looking forward to welcoming you again soon at Atlas Hotel – your home in Cairo! 🌟
Gästanvändare
Superior-dubbelrum
Bodde på sep. 2024
Par
1 recension
4.0/10
Publicerades 7 nov. 2024
I had a bad experience with this hotel. I paid for double superior room, but was given standard room instead. The toilet seat wasn’t attached properly to the floor and when flushing, it leaked out and smelled bad. However, when checking out, they admitted that they were wrong by giving me different room category, and promised to compensate when booking with them again. I booked a stay again later on. However, when arriving to check in, they had me waiting for 2 hours due to fixing the LED light. Overall, unorganized and unprofessional service.
Översätt
Svar från boendet: I had a bad experience with this hotel. I paid for double superior room, but was given standard room instead. The toilet seat wasn’t attached properly to the floor and when flushing, it leaked out and smelled bad. However, when checking out, they admitted that they were wrong by giving me different room category, and promised to compensate when booking with them again. I booked a stay again later on. However, when arriving to check in, they had me waiting for 2 hours due to fixing the LED light. Overall, unorganized and unprofessional service.
Gästanvändare
Bodde på mars 2025
Affärsresenärer
7 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
Great hotel and friendly staff
Översätt
Svar från boendet: Thank you so much for your lovely review!We’re delighted that you enjoyed your stay and appreciated our friendly team.Can’t wait to welcome you back again soon at Atlas Hotel – your home away from home! 🌟
Gästanvändare
Enkelrum med badkar
Bodde på juni 2024
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 24 juli 2024
Good stuff
Översätt
Svar från boendet: Thank you! 😊We’re glad you had a good experience. Looking forward to welcoming you again soon at Atlas Hotel! 🌟
Yuanyuan317
Superior-dubbelrum
Bodde på apr. 2025
Par
16 recension
7.5/10
Publicerades 7 maj 2025
一開始入住的時候差點沒給我整崩潰 這麼破的門還有廁所 我瞬間想逃離 後來盒攜程溝通 幫我處理換了間大房子 這一看才想我訂的房型嘛 不然真的一分鐘都待不下去了
Översätt
6/11
Svar från boendet: Thank you for sharing your experience. We're truly sorry for the initial inconvenience you faced—it’s certainly not the impression we want to leave. We're glad that with Ctrip's help, we were able to find a more suitable room for you. Your feedback is very valuable, and we’re working hard to improve our facilities to ensure every guest has a comfortable stay from the start. We have changed all the points that you mentioned in the review. Thanks for helping us to progress.
Aleksandr
Bodde på feb. 2025
Par
9 recension
8.5/10
Mycket bra
Publicerades 22 mars 2025
Хорошее расположение, вежливый персонал, простые, но вкусные завтраки по типу шведский стол. Номер попался старый, но уютный. Испортили хорошее впечатление только волосы на простыне (********?), было очень неприятно.
Översätt
6/8
Svar från boendet: Thank you for your feedback. We're glad you enjoyed the location, our polite staff, and the simple yet tasty buffet breakfast. We’re also happy to hear you found the room cozy despite its age. However, we sincerely apologize for the hair on the sheet — this is certainly not up to our standards, and we understand how unpleasant that must have been. Your comment has been shared with our housekeeping team to ensure this doesn’t happen again. We appreciate your honesty and hope to welcome you back for a better experience next time.
Mmmeiledi-
Bodde på feb. 2025
Res med vänner
36 recension
9.0/10
Utmärkt
Publicerades 28 apr. 2025
由於部分樓層在裝修,所以會有施工聲音,打前台電話半個小時處理好,也是由於裝修所以會有大灰塵,不過整體比較熱情,交通便利,所以選擇連住三四晚
Översätt
Svar från boendet: Thank you for your honest feedback. We sincerely apologize for the inconvenience caused by the renovation work during your stay. We’re glad to hear that our team responded quickly and that you still felt welcomed and comfortable. We truly appreciate your understanding as we work to improve our facilities, and we're happy you enjoyed the convenient location. We look forward to welcoming you again under better circumstances.
Gästanvändare
Superior-dubbelrum
Bodde på mars 2025
Familj
1 recension
4.5/10
Publicerades 24 apr. 2025
كانت الغرفه فاسحه ... لاكن لا يوجد مروحة شفط في الحمام .... ولا يوجد احذيه للحمام .... ولا فاين وعند الطلب يقولون لا يوجد ... وكذلك المويه بس حبتين مدة الاقامه كاملة عند الطلب قالو ما فيه بس اول يوم نحط حبتين .... فقط الكهرب ينقطع بستمرار واعمال الصيانه داخل الفندق سباك ونجار من الفجر شغالين ... الاهم ازعاج الممرات وهو ازعاج مرررره ومتعب ... الي يبحث عن الراحه اوصيه بعدم السكن فيه .... اما الي يبي القرب من وسط البلد هو يعني من الفنادق الكويسه
Översätt
Svar från boendet: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the discomfort you experienced during your stay. The issues you mentioned—such as the lack of bathroom ventilation, limited amenities, noise, and maintenance disruptions—are truly regrettable, and we understand how they impacted your comfort.We’re especially sorry that your stay coincided with necessary renovation work. These renovations were essential to improve the hotel for all our valued guests—and we’re happy to inform you that they are now fully completed. We’re committed to providing a much better experience moving forward.We’re glad to know you appreciated our location in the heart of the city, and we hope to welcome you again in a quieter and fully refreshed environment.
Mohammad
Superior-dubbelrum
Bodde på mars 2025
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 3 maj 2025
رايع جدا والأروع التطبيق الذي قمنا بالحجز عن طريقه تريب كم والدي اول مره أتعامل معه وسيكون تطبيقي المفضل لجميع حجوزاتي طيران وفنادق في جميع سفرياتي باذن الله
Översätt
Svar från boendet: Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that Trip.com made your booking process smooth and enjoyable. We’re also honored to have hosted you and your family. We look forward to welcoming you again on your future travels, God willing!
Vanessa
Superior-dubbelrum
Bodde på feb. 2025
Ensamresenärer
8 recension
9.5/10
Otroligt
Publicerades 31 mars 2025
Das Personal war so freundlich, das Frühstück richtig lecker und vielfältig. Die Lage einfach top. Ich habe mich im Hotel sehr sicher gefühlt .
Översätt
Svar från boendet: Thank you so much for your wonderful review!We’re truly happy to hear that you enjoyed the breakfast, felt safe, and appreciated our friendly staff and prime location.Your kind words mean a lot to us, and we can’t wait to welcome you back to Atlas Hotel for another great stay! 🌟
Katya.Nefedova
Superior-dubbelrum
Bodde på feb. 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 9 mars 2025
Отель оставил приятные впечатления. Номер был со свежим ремонтом, все было очень чисто. Приехали раньше времени заселения, нам пошли навстречу и разрешили заселиться и разместить вещи в номере раньше. Я забронировала номер с кроватью кинг-сайз, но нам не было удобно спать на одной кровати. Я спросила, есть ли возможность предоставить нам другую комнату, с двумя отдельными кроватями. Нам показали две комнаты, с одной большой кроватью и двумя отдельными кроватями, и предложили выбрать, в каком номере нам было бы удобнее. Завтрак - шведский стол, очень был вкусных, много зелени, овощей и салатов. В кафе есть выбор различных десертов по доступной цене - мы остались довольны. Но к сожалению, нашлись и минусы: Интернет на этаже не работал, мы сообщили о проблеме, нам пообещали решить вопрос, но по итогу вопрос не был решен. Чтобы подключиться к вай фаю и быть на связи нам пришлось провести весь вечер в фойе. Плюс, телефон в номере для связи с ресепшеном не работал. Мы об этом так же сообщили. Нам сказали, что к нам скоро придет сотрудник и наладит. Мы ждали, но никто так и не пришел. Так же стоит сказать, что кондиционеры работают только в холодном режиме, и согреться можно только под пледом, в комнате очень холодно. Хоть страна теплая и без настоящей зимы - но ночью в марте довольно холодно. Не смотря на все минусы, остались довольны. На выезде нам сказали, что мы забыли некоторые личные вещи в номере. Спасибо большое, что вещь была честно возвращена! На въезде и выезде помогли с чемоданами.
Översätt
Svar från boendet: Thank you so much for your detailed and thoughtful review. We're delighted to hear that the overall impression of the hotel was a positive one. It’s great to know you appreciated the cleanliness, the early check-in, the flexibility with room selection, and the quality of the breakfast and desserts. We're also glad our team was able to return your forgotten item and assist you with your luggage — your satisfaction means a lot to us.We do, however, sincerely apologize for the inconveniences you experienced. The issues with the Wi-Fi, the room phone, and the air conditioning are not up to our standards, and we truly regret that they were not resolved during your stay. Your feedback has been passed along to the relevant departments for immediate follow-up and improvement.We appreciate your understanding and your kind words despite the shortcomings, and we hope to have the pleasure of welcoming you back for an even better experience in the future.
Henouze
Bodde på mars 2025
Par
14 recension
8.0/10
Mycket bra
Publicerades 10 maj 2025
J'ai passé un séjour agréable surtou le personnel de réception c'était très sympa
Översätt
Svar från boendet: Merci beaucoup pour votre retour chaleureux ! Nous sommes ravis que vous ayez passé un agréable séjour parmi nous, et que notre équipe de réception ait contribué à votre satisfaction. Au plaisir de vous accueillir à nouveau très bientôt !
Liuzhoupengyuyan
Superior-dubbelrum
Bodde på juni 2024
Annat
109 recension
5.0/10
Publicerades 2 aug. 2024
缺點:衞生狀況堪憂,被褥有上一任顧客的頭髮沒有處理乾淨。酒店周圍的環境複雜,不建議晚上出門,不安全; 優點:有早餐,工作人員服務態度很好,房間有洗髮水沐浴露,有一個陽台可以曬衣服;
Översätt
Svar från boendet: Thank you very much for your honest and detailed feedback.We sincerely apologize for the hygiene issue you encountered—this does not meet our standards, and we are already taking corrective action with the housekeeping team to ensure it doesn’t happen again.Regarding the surrounding area, we understand your concern and always recommend guests take appropriate precautions when going out late at night in any major city.On a positive note, we’re glad you appreciated the breakfast, room amenities, friendly service, and the balcony.We truly value your comments and hope to welcome you again with a much-improved experience.
keenone
Superior-dubbelrum
Bodde på apr. 2025
Par
10 recension
7.5/10
Publicerades 10 maj 2025
不提供一次性拖鞋和牙刷,需要自己帶。位置在downtown還可以。早餐這個價位來説還行。房間設施有點老舊。
Översätt
Svar från boendet: Thank you for your feedback! We’re glad you appreciated the value of our breakfast and central location. We’ll take note of your comments regarding the room facilities and amenities, and will continue working to improve the guest experience. We hope to welcome you again soon!