Staybridge Suites Cairo - Citystars

サービスアパートメントタイプ、ショッピングセンターに隣接して大変便利でした。ATMがあり、両替はホテルではされておらず(ショッピングセンターも閉店)、困ったこと、また禁煙なのにどこからか入るタバコの匂いだけが問題でした。

早餐品質不錯，服務員態度都很友好。説實話，這個品牌在ihg的存在感不高，我也是第一次住，但真的是我整個埃及之行最喜歡的酒店了。

The hotel has 3 towers, we originally booked in Staybridge but the front desk moved us to Residence Inn due to no available room despite we have a reservation!! Unpleasant stay, the whole tower needs major renovation, some of the staff were rude.

Very bad experience in Cairo city stars. TV needs to be repaired everyday. Windows don’t close correctly, very cold and noisy in the suite. Always something missing after they clean the room, like towels, garbage bags. Breakfast very unorganized I won’t comeback again to this hotel.

My stay was short, only two days. When staying there you feel as at home. You have all facilities. Moreover the personnel were kind and helpful. The direct connection to the City Stars mall was an added value. I liked the idea to have such a hotel.

This review is after the first day of our 2 days booking, but I hope it will change. When we arrived at 9.15pm on 10/02/2023 at the entrance by Uber, the security team was busy socialising, and the entry was blocked. We unloaded our 4 bags and checked with the security of the entry. They showed the entry and advised to drag the bags around. I complained the incident to the duty manager at the reception who was defensive, interrogative, and said he would check the camera to confirm the credibility of the incident. We asked why we would complain if everything was as smooth as expected and walked away.