Pharaohs Hotel

Very good

Room and Amenities The room was moderately comfortable, but the air conditioning was problematic. Despite the cold weather in Cairo in December, the AC only provided cold air, and the filter was clogged with dust, indicating a lack of maintenance. Reception Service The reception staff were a mixed experience. While one staff member was diplomatic and courteous, another displayed poor customer service. When I requested a converter for a three-pin plug to fit the two-pin sockets used in Egypt and the hotel, I was told, "We are a three-star hotel, so we don't provide it. You can purchase one outside." This attitude highlights the need for better training in customer service. Housekeeping The housekeeping staff were excellent—professional, efficient, and attentive to details. Dining Experience The breakfast buffet on the 10th floor was a highlight of the stay. The food was of high quality, and the waitstaff were polite, professional, and exceptionally helpful. Overall, while the hotel has strengths in housekeeping and dining, improvements in maintenance and customer service at reception are necessary to enhance the guest experience.

Stayed here as part of a tour group. Would not have been a choice is travelling independently. The foyer was dowdy and the lifts were very slow. The foyer was always full of tour groups coming and going. The room had a balcony which was great to provide fresh air. The bed was OK - sheets were clean. Bathroom has a leaky shower and the toilet paper did not last long. Breakfast on the top floor was basic - omelettes, bread, juice and cheeses and coffee. Had only small towel in bathroom and did not realise that they were not bath towels but hand towels. There were many small stores in the street from the hotel which sold water, snacks, fruit, baked goods and even offered haircuts. It was within walking distance of the metro. The restaurant onsite provided a selection of food to cater for most people at an acceptable price. They also took credit cards.