Inturotel Esmeralda Garden

還不錯，房間很大 就是每天衹給一瓶水

I wouldn’t recommend this hotel (frequent traveller we go abroad and cruises 4 /5 times a year) Having stayed for 10 nights with a infant and teenager reasons why I wouldn’t recommend or stay here again - upon arrival no information given on surrounding area, hotel chain and where facilities were including shared facilities at sister hotel - patio doors wouldn’t lock reported to reception to be told can’t be fixed that night - this was reported an hour after arrival these security features should be checked before given to new guests I asked what the solution was as we had a small child and a teen to be told nothing and they have security (didn’t see security once during our stay) so that night myself and partner had to do a stay awake shift - the whole stay the drain smell in the bathroom was foul nothing changed - the pool area baby pool had missing tiles and sharp edges nothing was repaired during the stay - for a family hotel there was not one bit of entertainment during the day for a hotel full of children - we later discovered there was stuff on at sister hotel from another guest which was a ten minute walk away - the staff at reception and in hotel had little to say no customer service throughout the stay they didn’t even say hello when passing - we booked this holiday having loved Cala dor and with a reputable company was so disappointed by the hotel Feel like the sister hotels are the focus

This is our second time staying at esmerelda gardens. The location is perfect and the hotel is clean. The pool snack bar serves really nice food and drinks. The hotel was busy as it is the school holidays but we could always get a sunbed. The only improvement I would suggest is to upgrade the rooms as these are a little dated but they are clean and have everything you need for self catering. We love this hotel and Cala d’or and will most likely be returning next year too 😊😊