Julia L
26 juni 2024
I was really exited to go to this hotel since we originally planned to go there 2021, but Covid restrictions made us book somewhere else. We almost always go to Greece but decided to try something new. We came May the 28th and left 4th of July. We are a family of 6 and had two rooms. When we first checked in, we had to wait two hours for our room. When we finally got the keys, the staff saw that we had 6 large bags and had trouble getting them all with us, but did not say a thing. We did not know where to go, no one followed us. When we said we needed help, they gave us a stroller to put the bags on. We tried to navigate that stroller and simultaneously carry our baby and check the other kids, and it was a hustle, but no one came to aid. Staff even passed us struggling, but just passed by talking to each other. So that was the start. What followed: - Rude and indifferent staff, sighing when we asked something and overall looked like the just wanted us gone - in the big restaurant, in the pool bar, at the stage bar etc. everywhere. - lack of cleaning. Same stains still there the whole week. Photos are taken when we actually called to report. Two cleaners came up and re-did the cleaning, came back - still not clean. - tasteless food in the main restaurant. All (even through the different themes) tasted the same i.e NOTHING. Poor signing of what the food even was, I would not want to be an allergic person going there. Body hair in the fruit plates. Butter missing one day, only available was margarine. The put two margarine there and placed the butter sign above one of them. I pointed it out, that it was actually margarine- she told me it was butter… yeah no. - they actually serve good drinks/spirits/wine/cava/beer. But the serve wine and cava by the pool in these slushie-kind-of-glasses?!! I’ve been to a lot of hotels with these (supposed) standards, a not one of them have had glasses like this for wine/cava. They’ve been plastic, but actual wine and cava glasses. Really not a premium feeling. - small main pool area with super slippery tiles. The pictures show a lot of premium pools, but these are only in reserved areas. The pool was cold and really standard/boring. All activities are for children 3-6 years, tops. - gym, all machines broken or not working except for one. - you really need all inclusive, because there is nothing near by at all. Really secluded. What this is not a total 2 rating: - The beach and overall nature is amazing. - the terrace with the bubble pool was great. - great beer/wine/cava/liquor and a few drinks. -Supermarket close by -the three a la carte restaurants were pretty good! Especially La Terazza! Great view, good food and really nice staff. The other two were so and so food wise, but nice staff! A few great staff members stands out: - Layla - Nadja and Sara (reception) - Valderama (breakfast/dinner) - Juan - Alejandro (pool bar) - Tomi (waiter) We had a great time as a family but are really
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