kppsteps17
14 september 2024
The holiday was lovely and relaxing. Yes there was some gripes (mainly from other guests!) but overall was very good. The outdoor space was very small compared to the hotel (and opposite hotel which was part of the complex) limited sun-beds and they were very uncomfortable (no pads). But they had tables and chairs you could sit on. We used our towels and a cushion from the room to make them More comfortable. The staff work very hard - the reception staff were a bit surly. The hotel cleaners are very good and keep the place very clean. My only gripe cleaning-wise is the bins in the toilets by reception at the end of the day are overflowing, but I have seen that the bar staff check and have emptied it before the end of the day. Our bedroom has been cleaned almost everyday and towels twice a week. the cleaning staff are amazing and there is a smell of cleaning (bleach) throughout. In the bedroom - the beds are two singles we pushed together. The bathrooms could do with hand grabs rails as I slipped in the bathroom and bruised my leg and arms. The outside balcony is clean and it is good that it had a rail to hang wet towels etc. Although in our balcony one of the chairs was broken slightly as was the table. The animator/entertainment guy I think his name was Imad? he is very good, friendly and tries to get everyone involved when undertaking activities - ping pong, card games, darts and pool. He makes an effort to speak to all the guests which is lovely. We loved the bingo! ‘Bingo bongo!’ You really notice when he is on a day off! The entertainment as a whole is very good - the singers that we saw were fantastic and we throughly enjoyed it, especially the last night a lady forgot her name singer. The food - there is always something to eat which is nice. At breakfast the milks should be on ice as they tasted strange at 9.30am! Salads very good and usual buffet style (they even had vegetarian and vegan options). Every lunch and dinner there was fresh soup, fresh bread and a different paella. The drinks are okay - a bit watered down and the beer is good, especially in the dining room where you served yourself). The wine was unpleasant apart from the rosè. I like that you can have a drink with meals. No sangria on all inclusive which we were amazed by and this was €11 for a 1.5 litre. An array of cocktails on the all inclusive would have been nice. We paid €6.50 each for a sex on a beach and Black Russian, which were strong (which lead us to believe the all inclusive alcohol was watered down). Check before last day re: all inclusive we were told we could use it until we left which we were happy about. Overall the waiting staff, entertainment and cleaners are very good. There was some issues with other holiday makers - one guy got attacked by another guest and this put you on edge a bit. There tagline was ‘hotels that make you smile!’ Which mostly we did, but we wouldn’t return.
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