Marins Playa

Cleaners removed duvet the day BEFORE we checked out- daughter had to sleep in clothes. Cockroach in the room. Cleaners only gave 3 towels and we had 4 people. Also, room cleaning was bad with vomit from my daughter not cleaned from balcony for a week. Table service for drinks was the slowest I’ve ever experienced. When going to the bar I’m told to sit at my table. Smell from the kitchen while cooking , fan not working well. smell coming from the straw light in room. Bathroom door slid off hinges . Son’s ball stolen from bush beside balcony when we went to retrieve it. Daughter was allowed out of the kids club ALONE. My wife complained. This is serious regardless, what makes it worse is that she can’t swim and we told them that. Supermarket on site was excellent. Parking facilities excellent. Reception staff were excellent. Breakfast chefs were very polite , doing omelettes etc. The best dining options for seating that we have experienced with outdoor option excellent.

Clean, superb room, spacious and had many facilities (cooker, fridge, hair dryer, 2 tvs). Luxurious hotel with 2 swimming pools, jacuzzis, rooftop bar with great view, spa as well. Entertainment on a good level, there was evening event organised for kids.

With three children we wanted to make sure safety was in place in the hotel. The first thing we noticed was that there was only one lifeguard in-charge of two huge pools and the same lifeguard in charge of the indoor pool. We found this very odd as there was hundreds of families on holiday with a lot of children running around and only one lifeguards. There was no security guard throughout the whole premises this included the actual hotel area and the surrounding apartments which are slightly higher this made us feel very unsafe. On the saturday, my children were playing in the pool area where my 12 year old slipped backwards and banged his head, when my husband checked he had a laceration on his head and blood was everywhere, my son was visibly hysterical, crying in pain. There was no lifeguard at all and no one from The hotel staff alerted one another either. This means ccttv was useless too. My husband had to leave my injured son all alone to quickly alert the reception staff to do something. They told us there is no first aid or nurse available we were suprised and shocked that they were not interested in atleast helping with the bleeding. My husband just held his head with a towel and there was no first aid kit provided by the staff to clean the wound. The lifeguard appeared after ten minutes with the hotel manager and told us he will need stitches take him to the hospital. Once my husband left to get the car i was sat at the reception trying to calm my son down, he was in shock and screaming as hed just felt the cut on his head. His eyes were blurred from the blow to his head and he was in pain. The two receptions were fully ignoring him the whole way through acting as-though nothing was happening. It was so upsetting to see that there is no morals in this hotel. Not even one person came to say is there anything we can do to help or calm him down. I had to go myself to ask them for a glass of water. There was no local hospital and we had to travel 40 minutes away to get two staples in his head. The ordeal was horrific and the next evening we went back to see why he had slipped the floor was extremely greasy and God knows when was the last time it was cleaned. The blood from my sons accident was still on the floor and it was disgusting to see other children playing on top of it. I went to complain to the hotel manager who was extremely argumentative when i complained about the greasy floor he said proudly ‘this happens to someone once every month’ i said this is nothing to be proud off and blamed the lack of cleaningness he lied and said the pool area is cleaned every morning at 7am and when i questioned him why is Blood still on floor the next day in the evening he had nothing further to say. If your going with children i will not wish this on anybody the lack of cleaning the lack of lifeguards security and first aid should make marins playa the last DESPERATE option for YOU. please dont make this mistake.

Took my two children age 17 years and 11 years on a last min break away , this hotel is outstanding and will definitely be returning. Staff, food ,hotel facilities were amazing, there is nothing I could say negative about the whole experience. Rooms were spotless, spacious and fantastic. I would highly recommend

Currently at the Marina playa and having a lovely time. Two families of two adults and two children. We have a one bed apartment which is situated across the road to the main hotel. Literally a two second walk. Entertainment is daily with Mario and his friends the mascots visiting at breakfast and in the eve. Aqua fit, water polo etc for the children and adults. Chill zone with x box and PlayStation. Pirate ship slides for the younger ones. Plastic plates at breakfast and dinner for the little ones. We have bed and breakfast so been eating out but have had lunch at the pool bar which has fresh pizzas, burgers etc. The hotel is clean, catered for children and families and a five min walk to the sea front. Lots of bars and restaurants and not far to Cala bona around a 15/ 20 walk. Apartment is spacious, sofa bed for the children and large bathroom and balcony. We have had lunch outside a couples of times on our balcony. We are having a great time. We booked through travel republic and there isn't many British here but we don't mind that! Staff all helpful and speak English. Don't know how people can be negative. Breakfast has lots of choice. Can't comment on dinner as we have only had lunch but so far a great experience. Towels and linen changed every couple of days. Air con in the rooms. The only thing that could be better is more drawers for clothes in the bedroom/ living area as we only have one sliding wardrobe in the bedroom but again not a major issue!

We took our parents on their first holiday in 28 years and were made to feel very unwelcome by a two members of staff. We had spent money every day in the hotel on food and drinks, but on our last day we were waiting for a waiter to come and ask us if we’d like anything, after waiting over an hour for service whilst having a chill on the beds my mum went to order our own drinks at the bar to be snapped at you haven’t spent any money, do you realise you have to spend a certain amount of money to be sat on the beds, have you not read the itinerary. We explained we didn’t know this as nothing anywhere to stated this and mentioned we’d come to buy drinks anyway, and hadn’t even been approached by the two members of staff, but all other guests had been, we’d only been back an hour from being out all day anyway. The whole week he was rude to us, he didn’t want to serve us on the evening we came down for drinks, I am pregnant and fancied a nice mocktail, which I asked for a strawberry daiquiri which I’d been having all week, but apparently he didn’t know how to make it and I couldn’t have one, so had to settle for a water because he literally couldn’t be bothered to give me any other options, whilst then carrying on glaring at us from his bar area. I have never been made to feel so unwelcome in my whole life in a hotel. The way we have been made to feel on our family’s holiday is horrendous. You made my mum cry, you ruined our last evening and we will be writing a formal complaint of everything to the manager. Also to the lady who was on shift with him needs to learn how to smile and not glare at customers from the bar area. Again, made us to feel like we weren’t welcome in a hotel we’d picked for our family holiday. Such a shame as we couldn’t knock all of the other staff and the hotel itself as they were lovely, and actually smiled on their shifts.