Neelams the Grand Hotel

Worst experience ever, hotel not maintained well no proper house keeping linens stained first before checkin we had a bad experience rude staff except Neha Natalia a and nayan and Shayam were really good…over crowded … horrible breakfast… no Goan standard not worth spending that money in such property … swimming pool was always full of men changing clothes in the open spitting neat the pool… over all I would not rate them even one star hotel… also they take pic of you adhar card and the barcode also which is not safe pls be careful no

I would like to bring to your attention a very disappointing experience regarding my booking from 6th May to 10th May. At the time of booking, it was clearly mentioned that complimentary pick-up and drop-off services were included. However, at the last moment, the staff refused to provide the pick-up, citing that prior notice of two days was required—something that was never communicated during booking. Similarly, during check-out, they again refused drop-off service, stating that it is only available from 8:00 AM onward. My flight was scheduled for 10:15 AM, and I requested the drop-off for 7:00 AM, but they declined. Furthermore, they refused to provide the driver's contact number, making it impossible to make any personal arrangements. This is not just poor service, but also misleading and unprofessional conduct. If the complimentary pick-up and drop-off services are not truly available or are conditional, they should not be advertised at the time of booking. The manager's behavior was unacceptable and seemed deliberately evasive. I sincerely hope the owner looks into this matter seriously, as it reflects very poorly on the establishment.

We stay in Neelam The Grand it was awesome from day 1 Mr. Hafizul was best in servics any complaint he just solve in 2mint and his behavior also good with guest it's feel like we are at home. Thank you,...............................,..........