Hotel Dwo les Palmeres

Great hotel, nice rooms, decent size pool, great location can't ask for more

Bon accueil et service, personnel sympathique, agréable

I recently stayed at this hotel as an all-inclusive guest, and I’m genuinely shocked by the experience. First of all, the food was an absolute disaster. I was served uncooked, raw meat, which is both dangerous and unacceptable. To make matters worse, the hygiene standards were appalling. There was actual poo smeared on the bathroom wall in my room. On top of that, the eating area was swarming with ants. It’s clear this hotel does not care about basic cleanliness. The staff were incredibly rude, especially if you’re British. Spanish guests were consistently served first, and we were left waiting and treated like an afterthought. It was blatantly obvious that they didn’t care about providing equal service to all their guests. The so-called "all-inclusive" experience was a joke. Drink stations in the designated areas were rarely topped up, leaving us with no refreshments for hours at a time. The roof pool area was particularly concerning, with no lifeguard on duty all day. I was genuinely worried that something would happen because no one was there to ensure guests’ safety. It’s just a matter of time before there’s a serious accident. The rules in the hotel seemed to change on a whim. One day, we were allowed to take drinks upstairs, and the next day, it was suddenly not allowed with no explanation whatsoever. To add insult to injury, nothing was explained to us at check-in regarding the all-inclusive areas, times, or how to properly use the facilities. We had to ask for extra keys every day to use the facilities we have paid for which wasn’t explained to us at check in. To top it all off, they asked us to pay extra for a safe in our room, even though their website clearly stated it should be included. This felt like a sneaky way to squeeze more money out of guests, and it’s just another example of how poorly run this hotel is. I cannot stress enough how disappointed I am with this hotel. Between the hygiene issues, safety concerns, rude staff, and misleading advertising, this was one of the worst experiences I’ve ever had. Do yourself a favour and stay far, far away!