Gästanvändare
24 augusti 2024
What is advertised on website is most certainly not what you will get. I wouldn't reccomend to stay at this hotel at all. We booked for one week all inclusive, but what we got was not acceptable as food was horrendous. Out of the three sittings, breakfast was the best, if you liked eggs, lunch was horrible and dinner was the same food as lunch, so we had no choice but to eat out for dinner. The pool bar the only choice for snacks was a toasted sandwhich or half-cooked burger. For the kids, the only choice of drink was soft drinks and slushies. Ice cream was only served at dinner, which was at 7:30 in the evening. When we arrived to check in we were told nothing about the hotel, just handed a sheet of paper, and given our keycard. I asked about a safe, and was told to come back the next morning. When we got to our room, I could've cried, as there was two double beds pushed together for the four of us. I am a mother with three sons, fifthteen, twelve, and ten, two of which are over the height of six foot, and was very inappropriate for me to share a bed with children of said age. I went to reception to ask to change rooms, but i was told no as they said they didn't have any other available rooms for us, I then asked for atleast another bed, but was yet again told no, I ended up having to purchase a blow up sunbed for my youngest to sleep in for the duration of the holiday. Most of the staff were nice and polite, but one staff member in particular, a male, who wore a cross earring was the most rude and abrupt person i ever came across in the service industry, he never smiled, if you asked for a drink, he let you know that he did not want to do it, and my friend who accompanied us with her son on the holiday mentioned to this bar man there was no toilet paper in the pool toilet, and he shouted at her "go tell her" (while pointing to the receptionist), This had happened multiple times. On the last day of the holiday, after we had checked out, while waiting in the reception area to be picked up at the airport, the kids wanted to use the vending machine and play a game of snooker, and asked the receptionist for change, she sent him the ignorant bar man, he shouted at him "ask her" (refering to the receptionist). At this point, my friend had enough and went to the manager to ask her for the change and explain what was going on with the staff, and how unacceptable their attitude was towards us. She was very apologetic and had given us the change. She had also given the staff members a good talking to. The receptionist apologised shortly after and the bar man had said nothing to us. I would not reccomend staying at this hotel.
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