Elba Sara Beach & Golf Resort

The actual hotel is quite nice but is let down by the fact the towels are old and some have holes in them, even had beach towels left in our room as they probably run out of bath and hand towels. Restaurant, well most meals you will find 1 or more items on your plate to be cold/warm, the restaurant is under manned so staff running round trying to serve drinks and tidy up etc are on a loser. There were on many occasions where there had been food spilt under tables not been cleaned up so struggled finding somewhere comfy to sit without having to dodge standing in food. Bar, beer supposed to be Gruzcampo, no chance more like flat Heineken, vodka ok but Diet Coke not nice. Pool area is dirty and never seen anyone cleaning around pool area, I did not realise how dirty it was till we were packing and putting flip flops in case, the sole was absolutely filthy. By the way we stopped at Elba Carlota just close by and that was same, we were told Sara was loads better but both same, won’t be back.

Returned home on Sunday after an 8 night stay with my husband, we have stayed a few before & always enjoy it here. We had a nice room on the 5th floor with a great sea view but no sun on the balcony. The room & bathroom was kept clean @ all times. A bit of a hit or miss if the maid leaves you any coffee or milk!!! Good choice of food @ all meals, I need to mention Tracey in the restaurant she is fantastic friendly & funny, all the staff are great to be honest. The guys in the bar upstairs @ night time are also fantastic & try their best to serve drinks as quick as they can so please be patient with them. Always plenty sun loungers available although this was March, weather was good except for the 1st two days when it was really windy although this is obviously not the hotels fault!!! We had a meal one night @ the tex mex, really enjoyed our food & a nice change from the buffet restaurant, good service & a really chilled quiet atmosphere. Staff on reception always helpful & polite & was good to see Kasia again (public relations) always has a happy smiling face . I have never in any of my reviews had a bad word to say about Elba Sara BUT this time I was a little bit annoyed & frustrated as it states if you have a fidelity card you will be given water on arrival, I have never had this before & didn’t receive any this time either. I thought the way forward was to make requests via the APP, after we had checked in & had something to eat I requested another 2 pillows through the app as my husband has arthritis in his neck & these never appeared, I asked again 3 or 4 days later again through the app but no pillows turned up!!! I also reported through the app on the 1st night that the balcony doors wouldn’t lock, again there was no response to that either, I don’t leave my doors unlocked @ home & didn’t expect to have to do it here either & just didn’t feel safe through the night regardless being on the 5th floor. So lesson learned if & when I come back again I will immediately go to reception with any issues. On the last day we asked for a late check out as flight wasn’t until 9.20pm but it was a NO once again, same as all the other times we have stayed I understand it’s subject to availability but we have stayed here in the months of March, September & October & never been able to keep our room on. Will we be back probably, but not this year as we have other holidays planned. Anyone going soon then enjoy

Here at the moment what can I say best hotel I have been in for a while.Nothing too much trouble if you have a problem it's dealt with straight away.Food very good if you can't find anything to eat here then you need to go self catering.Lovely walk to caletta de fusta on the front.