Cali Marriott Hotel

This Marriott is pretty much what you’d expect for the brand. It was quite pricey though compared to the other 5 star hotels in Cali. Double in most cases which was quite unusual. (Hundreds per day) Most guests including us used points, which were very low. If possible try to get a junior suite or higher and access to the great executive lounge and its wonderful staff. The food was different every day and quite varied. Valeria deserves special mention as she really stood out going well beyond the call of duty. Most of the staff were great everywhere. The negatives: - The sauna was not really working well during the whole 25 days that we were there. It just didn’t get hot enough to make anyone sweat. - the swimming pool is very small. Maybe 8 - 9 meters. Almost impossible to swim laps. - The pool is also quite cold as it’s not heated. That would have been nice. Management did give us a 30 minute complementary massage to make up for the sauna, which was a nice gesture. Howard S.

The hotel is probably the best in Cali. Everyone was friendly from check in to check out. The room was a huge suite the size of an apartment with two bathrooms and a large living room. The restaurant serves nice cocktails; however, service is spotty. I highly recommend this hotel to anyone visiting Cali.

As Marriott Lifetime Titanium, we stay at many hotels, and Cali Marriott provides the best experience, food & beverage and personal service from their friendly and responsive staff. Extra clean, quiet, safe and secure, with a good location near Centenario Mall. We enjoy the expansive buffet breakfast and invite friends and family for the Sunday Brunch at The Market. The Executive Lounge, food and drinks each night, always super service. Housekeeping does a great job servicing our room. We use the on-site transportation almost every day, with modern air conditioned comfortable vehicles. Our last stay was a month and did not want to leave. Looking forward to returning...

Great service in the club room from Karen and Roger at front desk. Wonderful breakfasts with great waiters . Club food could be better so would be better not to fill up there . Nice views and comfortable rooms. My go to hotel in Cali .Will be back

I live in Cali, Colombia. I used to work for the UN so I have traveled to over 140 countries and stayed in many hotels. A friend and I decided to go to the Marriot for breakfast, It was the most awful experience of our lives. We arrived and I asked if they had baguette bread. They said they did and would heated for me. it took 1 !/2 hours to get it. I asked for scrambled eggs and got a dry omlette. My companion asked for a soft omlette with tomatoes and mushroom. The omlette was as dry as the Mohave and the mushrooms had a funny amonia taste (we later found out through google that this indicates they are wrotten and should not be eaten. The coffee (in Colombia of all places) was a weak brew and tasted like someone had used a sock rather than coffee to brew that "beverage". The juices tasted like tang...and all of this for the equivalent sum of 18 dollars per person. Next to us sat a gentleman from New Jersey. He heard me complain to my guest. We started to talk and he not only agreed the food was awful but told us he had stayed there before (his company ask for him to stay there) and THEY HAD STOLEN HIS WATCH FROM HIS ROOM!!!!! DO NOT STAY THERE!!!!!

We had a lot of expectations since we were staying at a Marriott Hotel, but the experience was very disappointing. Both of my husband and I are Colombians. Cali is my husband’s hometown and we went in a leisure trip for a few days with our 9 month old baby. Everything went well the first couple of days, then all went downhill. I called the spa to book a massage and right after providing the available times, she told me the price in USD which I found odd since I’m in Colombia and she could tell by my accent that I’m local. Mind you, $180 usd for a relaxing massage at an exchange rate of $4600 COP (the official exchange rate was $4200 COP that day) I found it extremely expensive and decided not to take it. The next day I tried to order room service, because my baby was taking his nap and called a few times - no answer - called the lobby to see if they could transfer the call and nada. So at the end had to wake up my baby and go downstairs to have breakfast in one of the restaurants. Went to the lobby and told the front desk (Sebastian) the situation. By the time we went back to the room it was already time to check out, so we packed and left the room on time. We got into the elevator and - oh surprise - we got stuck! We were trapped in the elevator with our luggage and a 9 month old baby FOR AN HOUR. After many “please remain calm” when they finally open the elevator the only thing we heard was “let me help you with the stroller” … what? No apologies at all! (I’m not saying it was their fault) but they could’ve opened the elevator way sooner. It was a matter of grabbing the keys and open the doors with the keys, there was no rocket science there. Finally it was time to check out but little did we know what we were going to find out in that bill. They had the audacity to charge breakfast TWICE for our baby. The baby who only takes a few bites from our own food had to pay $260.000 COP. Never heard something more ridiculous in my life. I’m not sure if all this bad service had to do with the fact that we were on the “friends and family” rate. I really hope not. Good customer service has to be at the same level for all guests. They don’t realize all those things hurt the Marriott brand, or they just don’t care. Anyway, I just hope management takes all this into consideration and change it for the future because at least for us, this was the first and last time staying in that hotel.