AR Roca Esmeralda & Spa Hotel

Me asignaron una habitación doble con sala de estar, estuve cómoda y a mis anchas. Sobre la estancia del buffet tal vez ya le hace falta una renovación. Por lo demás, todo correcto.

Lo k no nos gustó es k la cafetería no abre x las mañanas y la cierran a las 12 x la noche

Overall good stay .Big room excellent shower.Very clean ,beds comfy big balcony food good decent choice.Hotel obviously needs updating we got a good deal so no complaints.Bus stop outside into town & train station for visits to Denia Altea & Benidorm very reasonable cost .

This was our third stay, last Christmas, February and this Christmas. All the staff, reception, restaurant, bar and cleaners. Everyone very helpful and polite. Hotel is lovely and clean, rooms cleaned every day (New Years Day was a shock, late one). Food was different but always something nice and plentiful. Perfect location near beach, but quiet. Booked for this Christmas while we were there. We go to Greece every year in summer and this hotel would be at least 4 star there, some people want 5 star while paying 3 star prices, love this hotel.

Loved this Spanish vibe holiday resort. Booked a twin room with pull out bed for our 8 year old and we think we were upgraded to a one bedroom room with double pull out sofa. We had loads of storage and a nice side sea biew but over a car park, we loved the view. The room was very outdated and lots of repairs required but it served us well and was clean. We booked all inclusive which now doesn’t seem to be an option on jet2 site. Maybe they add this for last minute holidays. We all loved the food but we like to try different things. I was impressed that at breakfast there was something new each day, sometimes pancakes, then crepes, English sausages and even black pudding one day!! I was however disappointed with the cereal selection! They need to add a muesli type cereal or granola and there wasn’t any seeds or raisins etc in sight ! A first for us ! Lots of seafood and fish and different meats. One day a lovely curry and when they did burgers they were the best burgers I’ve ever had at an all inclusive! They gave wine and water for dinner but strange that they don’t label the bottle for you for the next day or let you take it to the room. The drinks situation was poor and I found some of the older bar staff quite rude it was like you was asking for something out of their own fridge and we hardly drink! I was told no Irish cream for our coffee one day then spotted it near the coffee machine and was served it another day. They then ran out and never replenished! Sangria isn’t included and if you want water you have to get it by the glass but there is a water fountain in the spa! You can ask for kettle / iron at reception and they offer a packed lunch. We took our own towels so not sure how that works. The pool was freezing. Every pool should now have solar powered heating! It spoils the holiday when you can’t go in. It’s a little in need of some TLC the pool area and some of the beds need replacing. Also not a single shade / parasol in sight ! Not great for kids! My son spent his 1 hour screen time under his towel !! We absolutely loved the area. The town is so Spanish and loads of proper shops bakeries cofffe shops. Beach lovely, port area lovely, road back to hotel you pass the salt lake with flamingos or can drive by there on the tourist land train. The old town is very pretty and hilly ! We got a lovely picture at the Spanish flag steps! I walked up to the tourist centre on the Calpe rock lovely views and a toilet. Quite a climb from the beach but easier back down the road on the port side. We took a taxi (50 euro one way) to terra natura zoo and it was a brilliant day out ! I’d go back in a flash would be lovely to just see the hotel have a refurb.

Well, I’m a seasoned traveller, like my holidays and generally try to be as honest as possible when doing reviews. Hotel ok although a bit drab outside and inside. Fantastic location. Very quiet with nice walking all round. Very central to Benidorm, Altea and Moriara. I originally just booked bed and breakfast but then changed to breakfast and evening meal. Wish I hadn’t. Food is ok but evening meal is not served until 19.30 way too late for me. Any way they were fine and I changed to breakfast and lunch. Oh ! breakfast does not start until 0800 so hours are a bit out of kilter with UK meal times. The hotel is very Spanish and to be honest very hectic. There are Spanish tours coming in and out at all times. The food is authentically Spanish so if you don’t like Spanish food don’t come here. They don’t really cater for English or other nationalities there push is clearly for the Spanish tour groups. So they are always trying to rush you at meal times get you in get you out as fast as possible. I found that pretty rude so stood my ground at every meal and ensured they did not clear my table as soon as I stood up, suggest you do the same. I’m on holiday!!! Not sure how the deals work but the Spanish seem to get water and wine included in their deals. Be aware they leave a lot of wine in bottles and that goes straight back behind the bar in the restaurant and then it’s being sold on to unsuspecting customers who just buy a glass. I’m pretty sure that illegal under European law. (Managers be aware) it was also pretty poor wine. So buy your glass of wine before you go into the restaurant from the main bar. Overall not a great stay, weather was fine, hotel was passable, just! Wouldn’t stay again. Would rather pay a bit more for a hotel that looks after guests rather than just shunting them through. Food ok. Rooms ok Staff ok No tea or coffee facility in rooms. So bring your own kettle. Mercadona and Consum supermarkets right opposite hotel so easy to source any supplies.