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Läge och interiör3.6
Bekvämligheter3.6
Service3.6
Renlighet3.6
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amandawhittam
Bodde på mars 2025
Par
5.0/5
Enastående
Publicerades 12 apr. 2025
Great family friendly hotel, welcoming all nationalities! There are lots of Spanish staying here as well as English families. The food is good, probably a bit limited in options if you’re staying for a long time, but it was perfect for a short break. I can imagine the que for the all inclusive bar is very busy in the summer but at the start of the season it was fine. Everyone was helpful and friendly would def reccomend. Great location for the beach and bars too.
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Jolene Y
Bodde på mars 2025
Par
5.0/5
Enastående
Publicerades 2 apr. 2025
3rd April 2025 - Just got back from Sol PALMANOVA Mallorca. Went as a couple for a few nights. I would definitely recommend this hotel. The food was outstanding which a huge selection to choose from we had salmon, steak, pork, paella, pizza curry, burgers, fish on the menu daily. The hotel was very clean with it being cleaned constantly throughout the day. Amazing selection of beverages with cocktails included and self serve soft drinks to choose from. The staff were all great, friendly and approachable and spoke a high level of English. When I read some of the reviews before going to this hotel o was sceptical however, while there we were struggling to see what people were complaining about. We will definitely be going back to this hotel. The location is perfect, so close to the beach and about 30 minute taxi transfer from the airport costing roughly €50, one day. My advice is to book it, you won’t be disappointed, we had no bad experiences.
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Svar från boendet: Dear Guest, Thank you for this great review. It's music to our ears hearing that our gastronomic offerings were a symphony of flavors for you, with a diverse ensemble of dishes from salmon to pizza delighting your palate. We're thrilled to know that the cleanliness of our establishment resonated with you, reflecting our team's dedication to ensuring a sparkling environment. How wonderful that our staff's friendly and approachable manner contributed to your wonderful stay, speaking volumes about our commitment to service. While it's a joy to read such positive comments, we noticed your mention of the taxi fare and transfer time, which are helpful insights for fellow travelers preparing for their journey to our shores. Rest assured, our location is indeed a stone's throw from the blissful beach, with turquoise waters and picturesque sunsets completing the experience. We look forward to welcoming you back soon. Kind regards, Laura L., Voice of Customer Coordinator
Departure51284294542
Bodde på feb. 2025
Par
4.0/5
Mycket bra
Publicerades 30 mars 2025
DONT BELIEVE ALL THESE NEGATIVE REVIEWS, I've just spent 5 nights here with my partner, staff friendly, room clean, amazing views, amazing location, local transport, food may be a little repetitive but plenty plenty options and some slightly different dishes each day anyways, help yourself to all drinks in the restaurant, tokens might be a little bit annoying but it is a good idea I can't argue that, at the end off the day you're paying for a 3* hotel and the holiday is only what YOU make it, we had an amazing time and would come again
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Svar från boendet: Dear Guest, Thank you for taking the time to review your stay. We're over the moon to hear that you enjoyed the panoramic sea views and our prime spot just a stone's throw from the beach, where the turquoise waters and picturesque sunsets of Mallorca are indeed the stuff of legends. It's heartwarming to know that our staff's friendly waves added to the tide of your positive experience, and that your room served as the perfect haven of cleanliness and comfort. We're thrilled that our gastronomic offerings, with their creative twists and tempting variety, were to your liking, and that you found the self-serve drinks in the restaurant to be a refreshing touch to your meals. While the tokens might seem like a drop in the ocean, we're glad you appreciated their purpose in ensuring smooth sailing for all our guests. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Laura L., Voice of Customer Coordinator
Samantha R
Bodde på feb. 2025
Res med vänner
4.0/5
Mycket bra
Publicerades 25 mars 2025
Staff friendly, rooms cleaned daily, food good. 5 mins from beach, shops, cafes bars and restaurants. We stayed in the quiet season with one side of the hotel open. Nightly entertainment, and kids entertainment. Plenty of food choice for even the picky eaters. Only downsides..smoking area is too small and away from outdoor stage so cannot integrate and even though there is a kettle and cups in the room, you don't get a spoon, tea, coffee or milk. Supermarket is close by and I suggest buying water for the kettle as tap water isn't nice! Overall had an excellent stay.
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Svar från boendet: Dear Madam, Thank you for taking the time to share your experience at our hotel. It's a joy to hear that our team's friendliness and the daily sparkle of our housekeeping added to the shine of your holiday. How wonderful that the proximity to the soft sands of Palmanova Beach and the vibrant local scene enhanced your experience! We're thrilled that our gastronomic offerings kept your taste buds dancing with delight, satisfying even the most discerning of palates. We've noted your thoughts on the smoking area and the kettle accoutrements. While our aim is to create spaces that everyone can enjoy, we understand that sometimes the little details can make a world of difference. Rest assured, we're always looking for ways to adapt and elevate the experience for all our guests. We're elated that overall, your stay was nothing short of excellent. Your adventures in the heart of the Balearic Islands, amidst turquoise waters and picturesque sunsets, are what we strive to make memorable. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Laura L., Voice of Customer Coordinator
A2872HRsarah
Bodde på feb. 2025
Par
1.0/5
Publicerades 17 mars 2025
Believe the terrible reviews on here as they are all true. This stands out as one of the worst hotels we've managed to book, sadly! Our room was not ready for 3 hours when we got there, all inclusive, the food choices are sadly lacking, unless you want to eat hamburgers, Pizzas, or Pigs trotters! The best meal we had was in a local curry house, we drank at a local pub so we could be served proper drinks not in paper cups. The beds are so hard, we asked for 3 extra quilts to try to make it softer, would avoid at all costs! There is a kettle in the room, but no plug nearby, so you need to move the bed to balance the kettle which is dangerous, also no cups, you have to beg, borrow, steal from the bar! It's supposedly a 3/4 star Hotel Struggling to see where! The cleaners were amazing tho.
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Svar från boendet: Dear Sarah, Thank you for taking the time to share your feedback. We're thrilled to hear that our cleaning team made a great impression with their dedication to spotlessness - they're truly the unsung heroes of our resort. On the flip side, we regret to hear that certain aspects did not meet your expectations. It appears that the bed comfort did not align with your preferences, and we understand how important a restful night's sleep is. While our culinary team prides itself on offering a tempting buffet with an array of international and local dishes, we're sorry to learn that our gastronomic selection did not tantalize your palate. We're always striving to enrich our all-day food offerings, including our commitment to a varied and creative menu for all tastes. As for the amenities, we ensure all rooms are equipped for a comfortable stay, and we'll look into the kettle placement to ensure convenience and safety for all our guests. We hope to welcome you again in the future. Best wishes, Caroline P., Voice of Customer Coordinator
Donna D
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 30 okt. 2024
After reading such bad reviews, we worried. But honestly did not need to worry. We have had a fabulous holiday. Stayed in Sol 1. Rooms small but we only slept in there. No issues with sunbeds. Staff amazing - kind and helpful. Room cleaned daily. Food is repetitive buts it’s an all inclusive - there was something for the whole family. Only negative, if any, is that due to my food allergy I struggled to eat - but this often with a fish allergy coming to Spain. The biggest thank you goes to the entertainment staff. Honestly bloody amazing. They worked so hard day and night to include kids and adults. Kids club was brilliant for our 7 year old and gave us adults a rest. The beach is literally minutes away and is just beautiful. We would 100% come back. Thank you Sol Palmanova
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Svar från boendet: Dear guest, Thank you for taking the time to share your experience at our hotel. It's a joy to hear that your holiday was fabulous and that our staff's kindness shone brightly throughout your stay. Your commendation of our hardworking entertainment team is music to our ears; they truly are stars in creating a joyful atmosphere for adults and kids alike! The proximity to the tranquil Palmanova Beach is one of our treasures, and we're ecstatic you enjoyed its beauty. While we're delighted to know you found our food offerings tempting, we regret to hear about the challenges you faced due to your food allergy. Our team strives to cater to all tastes, and your feedback is a vital ingredient in our continuous effort to improve our gastronomic experiences. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Laura López, Voice of Customer Coordinator
Kai O
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 28 okt. 2024
Very good hotel and would recommend it to any one had good food and nice staff and everyone was nice good pool and good entertainment at night and nice rooms to stay in and cleaners are very good and make place nice and tidy and would never go to other hotel
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Svar från boendet: Dear guest, Thank you for this great review. It's wonderful to hear that our Sol Tribe could provide you with a very good stay, enveloped in the joy of our entertainment and the comfort of our rooms. Your praise for our food selection and the kindness of our staff is truly appreciated, echoing our commitment to tempting gastronomic offerings and attentive service. The tidiness maintained by our housekeeping team is part of our daily mission to ensure a sparkling clean haven for our guests. We're thrilled that the pool area added a splash of fun to your stay, vital to creating unforgettable memories. We can't wait to welcome you back for more non-stop fun under the sun and enchanting evenings with parties and events under the moonlight. Kind regards, Martina Piovesan, Voice of Customer Coordinator
3mily8
Bodde på sep. 2024
Par
3.0/5
Publicerades 21 okt. 2024
I’m quite a newbie to Trip Advisor but have always found it to be really helpful, when people are HONEST. And so, this is my very honest, PERSONAL experience with Sol Palmanova. I stayed here with my finance in October, for a few nights child-free break. I read the reviews prior and found them to be quite mixed. Being this is a 4-star hotel, I felt that outweighed the negativity. Neither my partner or I are particularly fussy, nor in food nor standards and we just wanted a quiet few nights peace where we didn’t have to lift a finger. The accommodation itself was ideal; really simple but clean and comfortable. With one exception, all of the staff were great; super friendly, helpful and welcoming. The one negative would be the one lady responsible for cleaning the room who was really rude when I said to her one morning “we’ll be out of your hair in 5 minutes”. I don’t know what had offended her but she then didn’t bother cleaning it at all. I had stripped the beds myself in preparation and ended up finding her trolley and doing it myself later on that evening. The food looks great, the desserts always looked perfect, the food always looked appealing. The breakfasts were quite nice, the juice always fresh, a variety of options. As for the rest of the food, unfortunately it was tasteless and repetitive; AS IN, what you have for lunch, you have for dinner. The food itself was incredibly bland, undercooked in places - the meat was inedible (as shown in pictures) and the salad gave me diarrhoea and vomiting (as confirmed by staff, from the water it is washed in). I lived on chips and smash (which again, upset my stomach from the water content). As for everything else, everything was to be expected for what we paid. PROS: - plenty of sun-loungers around (the pool outside Sol 1 is pretty shaded by mid afternoon) - The drinks were always good, and fresh - The entertainment team were fab! Not too pushy, but really friendly - The hotel is perfectly situated amongst lots of shops, bars and restaurants so plenty to do outside the hotel - The beach itself in Palmanova is beautiful! CONS: - no bottled water available, only little paper cups you can fill - The food (obviously) - Don’t be caught out by the tourism tax at reception - The hotel is quite noisy by night, obviously because it’s so central to the nightlife All in all, I feel had the food been better, the holiday would’ve been perfect. But I really struggled after just 5 days, so I can imagine it would be miserable to be there any longer.
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Svar från boendet: Dear Emily, Thank you for taking the time to share your experience at our hotel. We're thrilled to hear you found our accommodation clean and comfortable and our team mostly friendly and welcoming. It's fantastic that you enjoyed the abundant sun-loungers and the high spirits of our entertainment team. We're also glad you appreciated our prime location, nestled amidst the turquoise waters and picturesque sunsets of Palmanova, with its stunning beach and vibrant local scene. We regret to hear that your dining experience did not meet your expectations. Our culinary team strives to present a tempting and creative array of dishes, and we're usually praised for our gastronomic variety that caters to all tastes throughout the day. It's disappointing that we fell short of this during your visit. While we aim to ensure every guest has a restful stay, the central location does mean we're at the heart of the island's nightlife, which can be lively. Rest assured, we always encourage guests to request higher floors for more tranquility. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Martina Piovesan, Voice of Customer Coordinator
Barsy_123
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 17 okt. 2024
We’ve just got back from the Sol Palmanova and we had a brilliant time! Do not listen to the bad reviews on here. This was our 6th stay here and if it were as bad as others say, why would we keep returning? Big thank you to the kids club who dedicate all day near enough to entertain all the children at the hotel and huge shout to the other members of the entertainment team who keep the big kids (adults) entertained also. Alba on the bar had a special mention. So polite and friendly. She instantly remembered us from previous visits. We had the large family room with solarium and it was simply superb. Great for our young children. 1st time we have stayed in this type of room and now we would not stay in any other for future visits. The cleaners were on hand every day and made sure our room was spotless each time it was cleaned. Towels also changed daily and bins emptied. Even made little settings in our son’s cot with his teddy’s which was a nice touch. The new all the inclusive system I think works well and keeps the hotel grounds clean and tidy with no cups just chucked on the floor for staff to pick up. Pool areas once again, spotless and tidy. Plenty of sun loungers. Also plenty of space parasols for those that like the shade. Food was always hot and plenty of it. The selection was varied for all tastes. So many choices and fresh lovely fruit put out daily. Checkin was fast and all receptionists during our stay were helpful and informative. Would we return for another visit in the future, 100% yes we would when we return to Palmanova. Thank you once again from the whole Bars family. You guys are brilliant and deserve more credit for the hard work you put in from management and reviews.
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6/7
Svar från boendet: Dear Guest, Thank you for this great review. It's music to our ears to hear that your sixth visit to our sunny haven was filled with joy and entertainment, with our Sol Tribe ensuring both the little adventurers and the 'big kids' alike had a memorable experience. Your commendations for Alba's friendly service and the pristine condition of our family room with solarium, where comfort meets the brilliance of the Balearic sunshine, truly warm our hearts. As for the feast for the senses at our buffet, we're thrilled that you savored the tempting array of hot, fresh, and creative culinary delights, all part of our commitment to gastronomic excellence. While our sunbed allocation is designed to cater to all our guests, we appreciate your feedback and continually strive to enhance every aspect of our service. Rest assured, our team is always on hand to ensure every guest finds their perfect spot under the Mallorcan sun. We look forward to welcoming you back soon. Kind regards, Laura López, Voice of Customer Coordinator
coral_T_2021
Bodde på sep. 2024
Familj
4.0/5
Mycket bra
Publicerades 17 okt. 2024
After reading pages upon pages of reviews I was feeling worried about staying here, however have just returned and had a fantastic time! We travelled as a family with 4 adults and 2 children aged 3, girls holiday. Upon arrival reception was clean and airy and we were told our 2 rooms weren’t yet ready (we arrived 1pm) but we could get our bands, leave our luggage and go to the restaurant or look around. We had booked a year in advance and requested rooms together however they were 2 floors apart, on the 7th and 9th floors, not ideal with 2 children in prams but manageable. Once our rooms were ready we attempted to take our cases but both lifts had broken! The doors just kept opening and closing so this wasn’t a great start but the staff took us in their service lift and although the lifts were temperamental and we did have to use the service lift another twice during the stay, it didn’t ruin anything. The rooms are quite small but we only stayed for 5 nights so again was manageable for 2 adults and 1 child. Aircon worked great. Food- breakfast and lunch were fine with a standard selection (although I’d say more 3* quality than 4*) of all inclusive items such as pizza, pasta, chips, rice, salad, fruit, bread, meats, cheese etc. there was always a grilled meat and grilled fish option too. Evening meals really were not great but we had expected that after reading reviews and so we ate out most nights. The location is fantastic and there are some lovely restaurants and bars really close by. Drinks- fine, standard all inclusive. A few cocktails were included and slush was also included which was good for the children. You did have to use glass beakers in the restaurant for wine and it was self pour, which just didn’t taste right not in a wine glass but never mind. The only negative is on an evening time drinks are still served in the reusable plastic cups whereas most places switch to proper glasses on an evening. You get give a token for each person upon check in and you exchange this for a cup, once you’re finished your drink you take this cup back to the bar and get a replacement, at the end of the day or when you don’t want any more drinks you can also ask for a token back. Saves wastage and rubbish so not a complaint on this. Location- fanatic you’re right near numerous beaches and just walk out of the white gates behind the pool and have numerous bars, shops, restaurants etc in close proximity. Beaches are lovely! Pools- again great, the kids pool and activity pool get thee sun all day, we were still out sunbathing at 6pm in October. The long lagoon style pool loses the sun very quickly but not many people were sat around there. There’s no issues with sunbeds and it was nice not having sunbed wars that you get in other hotels of this standard. Staff- absolutely fantastic, the photographer is great we had a photoshoot on the beach with her and the entertainment staff work so hard- special shout out to Andrea for looking after our girls in the k
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6/7
Svar från boendet: Dear Madam, Thank you for taking the time to share your experience at our hotel. We are delighted our location met your needs, and appreciate your mention of our team's courteous service. We work hard to create a memorable experience for every guest. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Laura López, Voice of Customer Coordinator
Síle H
Bodde på mars 2025
Res med vänner
5.0/5
Enastående
Publicerades 14 apr. 2025
We stayed 5 nights in the Sol PalmaNova, and it was a brilliant trip. The service, location and overall vibe was right up our street. The food was top notch, and while it could be repetitive, there were enough options that we could eat something different every night, and no limit on how much you could have! The beer was Amstel, (not everyone's 1st choice - You get used to it! ) but you could also get cava, vodka, bacardi, cocktails etc, so an array of options! The staff were so good, especially Ines on reception and the lads in the bar! Our only issue was that our balcony was not designed for two chairs and a table, so perhaps a smaller table would be an option, such as a little side table. We would absolutely go back again!
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chyna h
Bodde på mars 2025
Familj
1.0/5
Publicerades 9 apr. 2025
Worst place I’ve stayed, here right now, they don’t like English people the staff are rude not felt welcomed in any way, the food tastes mediocre, entertainment is terrible only 2 places in the whole hotel where you’re allowed to smoke, the staff only ineract with the Spanish will never be coming again
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Kurt R
Bodde på mars 2025
Familj
5.0/5
Enastående
Publicerades 9 apr. 2025
met a lovely member of staff call David, 10/10 would recommend. Food is spot on and can’t get enough, best hotel I’ve ever been to and I’m coming back next year for my birthday. The room is better than I expected and they also have a very high standard when it’s come to keeping the room clean.
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Camper17248595934
Bodde på mars 2025
Res med vänner
4.0/5
Mycket bra
Publicerades 2 apr. 2025
Everything was great apart from the ac in our room didn't work, we reported this and nothing was done. We have now come home and all of us have bad coughs due to breathing in hot air all week, also found it strange the pool didn't open till 10am. Usually the pool is open first thing in all other hotels I've been in.
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Svar från boendet: Dear Guest, Thank you for taking the time to review your stay. We're thrilled to hear you found your stay to be great overall, enjoying the vibrant energy and family-friendly atmosphere that we love to provide. However, we're sorry to hear about the inconvenience with the air conditioning in your room. Our goal is to ensure all our guests have a comfortable stay, and it appears we missed the mark in your case. While we do have a refreshing quartet of pools waiting for you from 10am, we understand your eagerness to dive into fun a tad earlier. We are hoping to welcome you back in the future. All the best. Laura L., Voice of Customer Coordinator
louise h
Bodde på feb. 2025
Par
5.0/5
Enastående
Publicerades 29 mars 2025
When we first arrived at the hotel, we were a little disappointed as JET 2 had advertised it as being the Sol One hotel with use of the Gym and outside pool bar... But due to it being the beginning of the season, all guests are in the Sol Two hotel without the Gym and the pool bar is closed. However this was completely down to false advertising by JET 2 and not the hotel. But after just a few hours, we realised that the hotel was great!!! Our room was spotless, it included a free safe, fridge and kettle, it even had a bath for a nice soak. The cleaners were around constantly and always smiled and said Hola... The restaurant was really nice and always plenty of choice with meals. Very good selection at the bar, decent beer and cocktails.. All of the staff were always friendly, smiling and always happy to help with anything. I would like to give a special mention to the lifeguard "ANA"... She was always walking around smiling and chatting to guests, she came to see me everyday to tell me about the weather and have a little chat.. A very kind and friendly person... Overall, it was an amazing holiday especially with it being out of season and I will definitely be returning..
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Svar från boendet: Dear Louise, Thank you for sharing your opinion of your stay with us. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible. We also appreciate your mention of our prime location and we are glad it met your needs. It would be a pleasure to welcome you back. Best wishes, Laura L., Voice of Customer Coordinator