Movenpick Resort Cam Ranh

I slipped and fell in the shower room, and the hotel team did not know how to deal with it properly, and some of them were having not acceptable attitude. The bathroom had no anti-slippery met and I was wearing my own anti-slippery slippers. But still the shower room floor was way too slippery and I fell on my right hand. I immediately felt the pain and could not move my hand. After I got out of the shower, I called one touch service. The lady who picked up initially wanted to send someone to clean my bathroom. I told her that I did not need it to be cleaned since I was done with it, but my hand was hurting. She probably did not understand what I was saying and kept saying she would send someone to clean. then I told her I would like to talk to the duty manager. It was not even 10 PM but she told me it was too late. I insisted to talk to the duty manager because I did not care how late it was. It was my hand that was hurting. Eventually, a male manager came to the phone and asked me again what happened, sounding impatient. After I had to repeat the situation again, he promised to send a nurse to check me out. However, when the nurse came, I figured that he did not say a word of English, and it was very hard for me to communicate with him. And duty manager did not even show up. I called one touch service again a male picked up. He said he was not the manager who talked to me and said that I can use Google translate to talk to the nurse. I mean if a guest was hurt in your room at least you need to have the courtesy to visit apologize and check out what happened. But no, they sent me a nurse that could not even communicate with me. After I insisted to have the manager to come to my room because I know such a huge resort would definitely have a night manager on duty. At this point, it was not about me falling in the shower room, but the irresponsibility the team showed dealing with the situation. Eventually, Viktor the night duty manager came when the nurse finished examining and treating me. He said that it was the afternoon shift manager who picked up my phone. I stated the situation again to him and I did not need any compensation. I wasn’t complaining about him but the afternoon shift manager who did not show responsibility. It seems to me, he was about to get off duty and did not want to take care of anything. This was a safety concern and I’m surprised about the negligence the team displayed.

Please improve the English skills of the restaurant staff! I hope you don't just serve Koreans, Russians and locals! The train is completely empty because you need to buy a ticket! So stingy! It is recommended that each room guest can enjoy it once! Just add the ticket price to the room price! In addition, please strengthen the staff training, especially in terms of politeness, please take the initiative to say hello! It is basic common sense to give priority to the elderly and children when riding Goff Car!

Our stay at here was pure perfection. Nestled along a pristine private beach with powdery white sand and turquoise waters, this resort is a true tropical haven. The staff went above and beyond—friendly, attentive. The resort’s hassle-free shuttle to Nha Trang made exploring easy, but we often preferred to unwind in the resort. We’re already dreaming of our return. 10/10!