Gästanvändare
29 juni 2024
We have stayed here before and enjoyed it. This time we had some issues, which was a shame, since we had spent a bit more on the room than usual ($600 per night) seeing as it was our 50th Wedding Anniversary celebration. Pros; Our room, number 4 was lovely. Very comfortable bed, great pillows and well equipped bathroom added up to a very nice environment. They provide a Nespresso, small fridge, bottled water and microwave; all very much appreciated. The balcony with harbor view was the best and we just loved sitting out there at all times of the day. Cons; Where do I start? First of all, check in was a fiasco. All done remotely, I checked us in, had to read pages of rules etc, signing as I went. I even had to provide a pnoto for ID. OK, but when we checked in they asked again for my ID. Frankly, I thought it was excessive. Then they sent my husband an identical check in request before arrival.. Since we were sharing a room, I asked if this was a mistake and was told by Nicolai that it was and it was just an automated message. Come to find out when we arrived and checked in, they told my hisband that our check in could not be initiated until my husband also read through all the pages of rules and signed as well. We’ve never had this happen anywhere else ever and we have traveled a bit. First night the TV didn’t work, which they did fix but it was inconvenient. Breakfast was another disappointment. For the price we paid, there was limited choice and the first day we ordered the hot entree which was very unappetizing and greasy. The “artisnal” pastries were just muffins, 2 days in a row. It honestly did not seem as if any thought had gone into providing something special. We have had better at a Hampton Inn! Finally, the last day we went for a walk and they invalidated our room key an hour before we were supposed to check out. When I brought all these issues to their attention, there was little interest. In fact, they texted asking how our stay was and never responded. I would have preferred to handle these issues in person rather than review, but they did not want to know. So, would we return? Maybe if things change but we will definitely explore our options.
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