Gästanvändare
6 oktober 2024
Reception gave room key which did not work. I had to sort this out with a child ( maybe 14 years old). Room had interconnecting door with food smells and loud noise coming through. Reportedly, all rooms have an interconnecting door, which is locked, but I don't know who has the key, and this issue of safety was absolutely not addressed by staff other than to say "not to worry" many times. Had to sort this with an adult who turned up eventually, who did not speak English. Finally moved to another room which still had interconnecting door (I don't know why this is not outlined on the website). Decided to leave as uncomfortable with arrangements, couldnt clarify issues with non English speaker. The following day when I spoke to a day staff manager they refused to acknowledge that this might be an issue for anyone. Just kept saying that this is their policy to not refund any money after check-in, which is actually before I even saw the room. Very Bad Experience, feeling forced to accept a situation that did not feel safe, and not able to get communication with a person who understood the issue for a female solo traveller. I do not recommend this place at all.
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