Zafiro Mallorca & Spa

Fabulous holiday! Would definitely come back. We came for a week during Easter holidays and stayed self catering. There is an Aldi round the corner, we got food for breakfast and lunch and ate out at the night. Great location and central. Lots of shops and restaurants within 5 minute walk. 30 min bus ride to Alcudia, worth a trip out bus costs €4 per person. Hotel has everything it needs for children, great pool, play area, kids club, mini disco, football courts and a bouncing castle. We only had breakfast in hotel once and that was because we arrived in the night so had nothing in for breakfast. Breakfast for 2 adults, 2 children was €78. Shop in hotel downstairs' has everything you need however pricey. Good gym although very hot and no air con. The bars in the hotel were lovely, very cosy and well looked after, clean and tidy. A few things to help the hotel improve further would be first impressions are everything, the pond as you walk out of reception is green, needs draining and cleaning, looks awful, the walkways outside need cleaning, lots of bird dirt everywhere as you walk towards food hall. Hotel reminds me of the Holiday Village. I would definitely come again and stay either self catering or bed and breakfast, with an Aldi around the corner and with the hotel having good self catering facilities I wouldn't do more than that!

I'll start by saying that this was not the hotel we booked, the Zaffiro Can Picafort was the original booking however Zaffiro opted to refurbish it. Our tour operator then placed us at the Zaffiro Mallorca instead. We asked Jet2 for free breakfast as this hotel had fewer facilities than the original one and I wanted compensating for that. Jet 2 refused stating that because the replacement was in the same resort with the same star rating, they were not obligated to compensate us, bad form if you ask me; they did however contact the in resort team and asked them to see what could be done. A few days past and Zaffiro came back and offered us complementary Half Board Plus (including drinks with evening meals), this was way beyond what I had asked for so top marks to the management team at the Zaffiro Mallorca. On arrival at the hotel around midday, for some reason our room was not ready, the receptionist told us it was just being cleaned and we would have a short wait. I found this odd as they knew we were coming. We decided to fill the time and went for lunch in the buffet restaurant, costing €45 for the family. After that we went back to reception to find out room was still not ready, 2 hours after our arrival. With nothing to do we waited in reception. The manager then approached us, saying that there were maintenance issues with the room and they were working to resolve them, she then refunded the €45 lunch charge. Although the hotel should have done better in preparation for our arrival, I was very satisfied with how management dealt with the situation. Shorty after we were able to go to our room, which still had wet paint in the cooking hobs. The food at the hotel was first class! So many tasty options including plenty of veggie options. Every evening they have a theme option, the mexican was particularly good. The hotel staff were very helpful and polite, the kids club was great too. Our room was cleaned to a high standard every day and the hotel grounds were always clean and filled with beautiful plants and trees, stand fast 2 small water features next to reception, they are in a sorry state and in need of refurbishment. We had booked a swim up pool room, however the pool was very very cold, I know its only late April, but I don't know why hotel chains like this one don't invest in Solar systems to power their hotels and heat pools, with such massive roof spaces and year round sun, it's a no-brainer. So unless you come after June, don't waste your money on a room like this, you just won't get the benefit. (I'd say that applies to most hotels, not just this one). There is a small indoor pool which was a life-saver. The sauna and steam room was not in operation which was a shame. I didn't want to book a sauna session at reception and have them turn it on at a specific time, again why not use solar to power them. There is an over 18's only pool, which is such a good idea and it was well used by many guests, (not to swim but to sun bath,

We went with the 2 room Penthouse and Jacuzzi. Not the largest hotel with one restaurant. The beach bar turns into another 'restaurant' in the evening. However, it made the ambience! The drinks are premium to some extent and the breakfast and variety of food was good. It's great for families, the staff are great, the service (reception, beach bar, restaurant) is excellent and the general vibe of the place is positive. The entertainment in the evening for kids seemed to keep them happy. As friends we took a cab to the local town, Banana Bar is great and very safe with great music. In summary this hotel has it all and good value in my opinion, I would recommend trying this and I would try others under Zafrio brand.

We’ve just got back from our honeymoon with our three children (ages 17 years, 15 years & 18 months) and I cannot praise the hotel & staff enough. From the moment we arrived nothing was too much. We were allowed to use the AI straight away & checked into our room earlier than we expected. We had two joining rooms with private pools and there was plenty of space for us all with all the facilities a family needs. The private pools were especially handy for when the baby wanted a nap but we didn’t want to miss out on cooling down with a dip. The buffet food selection for breakfast and dinner was brilliant & every night there was something for all of us to eat. The lunch was out favourite though with choices of pizzas, burgers, pastas, nachos etc. and the drinks selection didn’t disappoint. The hotel was clean and the pools well maintained with lifeguard supervision and never any issue getting a sunbed. However, the staff are what makes this hotel. Friendly, attentive, great with our little one, patient and always smiling. From the grounds maintenance team to reception staff, everyone had a smile on their face and said hello. We were especially blown away by the helpfulness of the lady that checked us in (I’m sorry I didn’t get her name) and Otmane (one of the restaurant / bar staff) who provided such a personal customer experience. You can see that every member of staff really cares about providing a good service and all work really hard at what they do. I cannot recommend this hotel enough and we can’t wait to hopefully return in the future! Thank you Zafiro Mallorca for making our familymoon so special!

The food tasted like heaven. I don't know who there hiring for these meals but it must be someone at the top rank of the food industry. My son is usually is very picky for his lunch, but here he was drooling at everything at the menu. The pool was a little cold and a bit shallow. But we were still able to play are usual games we play on holiday The room was fine with no difficulties of sleep, but nothing really stood out about it. Would definitely recommend for the foodies who are reading this.

Very nice hotel, great garden, fun pools, spacious rooms. Good choice for families. We stayed here for 11 days with our children aged 1&6. The rooms offer separate bedrooms and kitchenettes so you can easily go for HB and prepare some light lunches in the rooms. Overall we had a pleasant stay (despite having few days of rain which created a challenge). 1. Pictures on Tripadvisor are mixed up with the 2nd Zafiro hotel in Can Picafort. It’s worth checking the rooms on the hotel site to avoid a surprise (as I did). 2. The garden suite rooms are definitely not worth the money. Also avoid ground floor rooms from the street side - the hotel has a big problem with cats on the promise, who poop in your garden all the time. We had to change our room because of this, but the hotel staff handled it very professionally. 3. The private pool rooms are amazing. Though you still have to chase away the cats. 4. Standard suites are also very good. The pool side is definitely the better choice. 5. You can rent a pram at the hotel! 6. Rooms next to the restaurant on the outside are noisy from the road. 7. There is an amazing playground for kids. Generally I became a fan of the Zafiro brand and would recommend this hotel to friends.