Hotel Canandaigua, Tapestry Collection by Hilton

We picked the hotel for its location, it overlooks the lake and has great views. The room is decent. They could have a better ventilation, as it gets pretty suffocated especially when the windows are closed. Breakfast service was very slow. There were only two people managing a full house. Gym is decent. The hotel staff is friendly. Food is decent. They could do better with the complimentary coffee they provide in the lobby in mornings.

Hotel was a great value for the money. Clean, large rooms, good bar and restaurant. Food was great too with friendly and very courteous staff.

Not Bad We had a very nice stay here for a mom‘s night out. We were able to enjoy the pool and sit out by the lake. The room was fair. We were on the first floor looking at the parking lot, but we did book the cheapest room. We had lunch and drinks at the Cove restaurant and were extremely disappointed. We only ate our meal as we were absolutely starving and service took so long. We said something to the waitress and all she said was “OK” and walked away. There are certainly many, other unique dining places in the area. with better food and better service than the Cove. The girl at the front desk was wonderful (Chelsea) in getting us checked in. At the time we arrived there should have been another desk attendant as there were many people waiting for assistance.

Paid for a King with a lake view and balcony and was given a double queen that was stuffy with no opening windows. The photos showed a bathtub on ******* and lake view balcony. My receipt did not specify balcony on it but said King Room for $437. The hotel staff made me feel like they thought I was lying about the room when I went to tell them they gave me the wrong room. There was no soap when I took a shower. The front desk person told me on the phone that CMAC was a 20 minute walk but it was like 40. It was almost entirely sidewalk and not unsafe from cars but not as described. The water bottles in the room have little tags that say only elite members get them free and everyone else pays $3. At check in, I was given no direction to elevators or any information about the hotel. When I came back down to tell them that they gave me the wrong room, they commented about booking through ******* and repeated that they are full. The phone was ringing in the background and they were obviously stressed. A male employee came over to assist by repeating that they are full but not answering the phone. The pool was a nice temperature but they must’ve shocked it recently because my eyes burned so bad after swimming.

A well maintained brand new hotel with large, well thought-out rooms. The bathrooms were enormous. Staff was friendly but the “restaurant” breakfast area was so short staffed that they could not reasonably serve 5 tables. The property was beautiful, overlooking the lake. Parking is plentiful with a whole row of EV chargers!

Beautiful setting overlooking the Lake. Staff was courteous and helpful. Indoor & outdoor seating, good food.