Laguna Suites All Inclusive

Enjoyed our short stay at Laguna Suites Cancun Mexico. Special mention to Edwin and Sergio who took care of us everyday at the ala carte menu. Very carinioso and accommodating feel so at home. We ask them for a surprise pancake birthday for our friend and in the minutes they came up and told us get ready for the video so much fun. All the food on the menu are really really good. They gave us best service and best experience.hats off to all the staff thank you so much for everything. Will definitely come back.

Keep away from this hotel. I cannot understand how they have good reviews? They must be fake. Offered fairway view ( does not exist) but got view of car park and noise of 4 generators right outside window. Tried to use shower twice. First time ( without touching control It was either scorching hot or cold) Second time Of using just cold water! The room smelled and was damp. It was also very cold and there was no way to control the air conditioning temperature. My clothes in left wardrobe were literally wet! Room smelled of damp. Poor lighting in bathroom Area. Unhelpful Manager, when I complained he said go to Interval ( not sure how that can help but will try!

Hola Amigos! My expense with Laguna suites was mostly amazing! I brought one of my 3 favorite sons for his (pre)Birthday celebration! My favorite two employees are Benito and Giovani; although please forgive me for not remembering others names! Benito is Capitàn and definitely in charge of most everything! Giovani is the bartender with a flair! -Both of these gentlemen pay special attention to each guests needs in order to fulfill them. My son and I felt very welcomed by the team over there. We were addressed as part of the family and offered open lines of communication for any and all requirements. The food is prepared with special care. I believe the head chef's name is Fernando. He is also phenomenal! The food is carefully crafted and lovingly touched. I pray that you are as blessed on your visit as we had been! I only wish my memory was as good as it once was. Every person working there works hard to not only advance themselves in this world but to provide quality care for each guest. I imagine that it only takes one pandeho to ruin it for each worker. As I was educated whilst visiting; most Mexicano people MUST learn English to deal with the influx of tourists; however most tourists don't bother learning the most basic Español. "Hola" is NOT pronounced "holla". Take 5 miles every day and learn how to speak with the locals. (Just my 5 pesos worth) I learned this multiple times off resort before even having any inclination what an all-inclusive is about). All in all my experiences were beautiful! Que Rico! This was the epitome of relaxation. Food, drinks, luxury and comfort. VERY appreciated. ~Gracias Amigos! Hasta pronto~ ♡ Mucho Gusto! Monica ❤️ November 18-23 2024!

This resort is so low key yet inviting and cozy. We loved the warmth of all the employees & how helpful everyone was. The front desk staff, concierge, & employees in the restaurant were all so welcoming. The rooms and beds were very comfortable & housekeeping was on point!

We loved Laguna despite only spending one night. We thought food was just OK, with better dining options at the Yacht Club. There we loved the pool. At Sunset Royal, we enjoyed the connivence of room service, the gorgeous beach, and med spa. We’ll be back!

We have a wonderful experience in Laguna suite, people are so friendly and the service are excellent, Food was amazing and the kids really emjoy the swimming pool. We will definitely recommend this amazing place. The Bar tender really makes good cocktail's drink.