Beachscape KIN Ha Villas & Suites

Hotel has a good location; walking distance to restaurants, bars, supermarket; close to ferry terminal to Isla Mujeres. Room is simple, a bit old but spacious. Our room doesn’t hav a view unfortunately. Overall a gd stay and value for money.

My cousin held there wedding in Cancun, so I booked a room here just for that. Place was very nice and staff were quite friendly. Rooms were clean as well.

very bad customer service from Mr. Cruz - they do not have any customer service skills and even if you have a child listed on your reservation they will charge you an extra fee for every child already listed on your online reservation. They are just trying to make extra money and when you show them the proof that the child is already listed on your reservation they stated they do not work with this company (trip.com) and that they only accept the reservation it if was done with the third party company they hire. He stated Trip.com was higher by the third company and they do not accept their reservations and it was their mistake for not showing the child in their system and an additional fee had to be paid. Mr. Cruz and other staff members were going over every reservation we had to see how they could get us and charge us fees and they would not even try to resolve this issue and asked us to pay the fee or they would cancel and to go and find another hotel and to request a refund from Trip.com very bad staff service and do not recommend to stay there if you have minors with you because you will be asked to pay about $65 a night per minor per day! Totally a rip off they know you will pay it since you are already there! We had confirmed our stay couple weeks earlier and they had confirmed occupants and nights of the stay but suddenly they did not had any of that information!