Sunset Royal Beach Resort - All Inclusive

Hi, they gave us room around 40 minutes later than check in time ,and room was so smelly , we were trying and calling around an hour to change it. WiFi in room was awful, the air conditioner was too noisy that we could barely sleep. The service including restaurants , bars and waiters were way less than average. We booked for all inclusive but food variations was bad , we should’ve waited long time for each meal , and they were treating us like they’re giving us free food. In beach many times we ordered drink that they didn’t bring for us. The attitude of employees in general wasn’t professional but in my opinion it was manager’s fault , employees wasn’t well trained. I never return to this hotel because of price over 300 usd per night but the service is not even average.

Overall, we had a good stay at the resort, but there are definitely areas where improvement is needed—especially when it comes to staffing and service. It was clear the resort is significantly understaffed. The restaurants on-site were decent, but service was consistently slow, particularly at dinner. We often had to wait just to be seated, even when tables were visibly open. It was disheartening to see the staff constantly rushing around, clearly overwhelmed and overworked. It reminded me of working conditions back in the U.S., where employees are stretched thin. The company really needs to invest in hiring more people and supporting their staff better. One frustrating moment was during breakfast when a server claimed I never placed an order with her—even though I had. It felt dismissive and added to the sense that staff were stretched to their limits and trying to juggle too much at once. The resort has great potential, but stronger leadership, better staffing, and more support for their employees could really elevate the guest experience.

This is a small resort. Only 202 rooms. Therefore activities are limited. There is only 3 restaurants. In the a'la carte restaurants there wasn't many vegetables or any fruit to choose from, just a few dishes had them. IMHO they could've used some different ideas for night time entertainment. They did have several good bands during our stay. They had activities for all ages. Even a playground for the kids. The food was delicious!! The staff were awesome! The place was very clean except for the pool. But, it was really windy when we stayed & I think it was the wind that blew most of the trash in. It is a 10 minute walk to a nice pharmacy. Another 5 minutes to their (flea market) with tons of souvenirs and jewelry. It is safe to walk around there, even at night! There was some seaweed but in pretty small quantities. Not the resort's fault. What was the resorts fault is they let it accumulate during the week to where it started getting smelly & thicker. One day whomever raked it folded it back into the sand. It makes the sand darker!!! Not a huge deal, but it matters to us. The ocean was beautiful with big waves. Red flag almost every day. One good thing about the wind, we didn't get hot! Lol The place is fairly quiet during the day. They do have music playing. It was a reasonable sound level except for a few times when they're having activities. The music gets louder. Would recommend if looking for smaller, quaint exceptional service & good food.