Casa Almeida Hotel

What a shocking experience I have had. I was left feeling shaken and anxious at the way I was treated and shouted at. Initially my room seemed OK, basic but ok. TV didn't work and the balcony had a shocking view. So I made arrangements to stay elsewhere. When I tried to check out it seemed they couldn't do enough for me and reduced the daily rate i was paying,so changed to another room with a working TV and better balcony. 3 times I went to reception to pay my balance and never anyone there. Then the men started telling me to pay, one even followed me up to my room insisting I pay. I explained that I had attempted this 3 times. I even spoke to the owner on Friday who said they would come down to discuss payment with me because the balance was more than expected. She was shouting at me down the phone so I told her I no longer wished to speak to her but would see her in person at 10am. But she didn't bother to come down. I was made to feel uncomfortable and so found somewhere else to stay. When I attempted to pay my bill, I was shouted at and told I couldn't leave, that I have to stay or pay until the end of my booked stay. 2 men were shouting at me telling me I'm a liar and a cheat. I was feeling really intimidated at this time. I told them I will pay the balance to today but they refused and carried on shouting at me. I told them I would leave without paying anything if they carried on this behaviour. They eventually let ne pay the balance as of today. However he then trued to charge ne additional payment for paying by card. This is absolutely shocking that I was treated this way and felt very vulnerable.

We come second time when I come before I call to her i informed about this pls make sure this type problem don't repeat but no one take seriously I Will never recommend anyone to stay here. We had booked room,. As we entered the hotel, there was no helper available at the lobby entrance to help us with We found the room was untidy, not at all cleaned. The basic cleaning was also lacking. We found bunch of hair lying on the table below the TV not working tv done after 2 hours and Ac not working and solved problem Headshower and shower tap both working we can't take shower the table was full of stains looking at this we asked the boy to change our room, boy showed us two more pathetic rooms. They were also not clean moreover they were stinking. In one of the room we found used toiletries the soap packets were opened and used. We complained about this he rudely said Which also had stain mark on the pillows and linen. there were cockroaches roaming freely we got this in notice to the staff but no action was taken from their side. Staff was very bad he don't know how to talk to with Guest third quality staff Over all I will never recommend anyone to visit this hotel.

Je suis entièrement satisfait de cette hôtel pour le calme la propreté et un accueil exceptionnel non loin de la plage et du centre-ville très animé le soir chambre avec ou sans climatisation tarif interessant un peu comme à la maison ou on sent bien