Hotel Austria

We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria. The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment. We arrived in the 7th Jan at approx 3.30 pm We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira. From the moment we arrived at the hotel desk we were treated without respect and without help. They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them. As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us. Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ... as if we tried to cheat them in the first place. It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us). Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception. We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.

I'd rather sleep on the streets/in a gondola/on the mountain/in a bin The hotel is not in the same location it is on the map in the ********** app and possibly other apps!!!! This is a huge mistake as we needed to be in Soldeu and ended up costing us a lot in Taxis finding it. The Map shows it is in the centre of Soldeu when it is not. We asked for a refund which was not given even though we never checked in and had to book another Hotel!! Also it looked pretty bad on the inside, staff were not helpful and they refused us a drink from the bar as it was not open (afternoon) even though we needed a drink! Avoid this place!

I was a little concerned when I read the reviews but couldn’t have been more pleasantly surprised. First of all the staff, all exceptional, Tiago on reception, Paula who is bar restaurant manager and a lovely lady in the bar sorry didn’t catch her name! All warm friendly and very helpful! The room was warm, very clean and very comfortable! We looked out onto the back wall but no matter someone painted a view of the mountains which was a great idea! Comfortable, lovely bathroom all good! Food in the bar/restaurant was really good, we ate in the bar as we had our Jack Russell with us, they were happy to let us eat in restaurant but was great in the bar and really comfortable! Parking never an issue, parked outside every night, so lovely we booked an extra night! Yes it’s slightly out of Soldeu but if you want to be central you need to book appropriately and not blame the hotel. There are buses regularly so no issue! Supermarket next door. Wouldn’t hesitate to book again

Es un hotel pequeño y renovado, aunque haya cosas que necesiten algo más de renovación. Los armarios no tienen cajones. Las baldosas son anticuadas. La ventanas y puertas tb necesitan ser cambiadas. No obstante, esta limpio, el servicio es super amable y simpático. El comedor, los desayunos están bien. Las cenas suelen servir tres opciones ( nosotros fuimos con media pensión) y e de decir que me sorprendió gratamente.. los dias que cenamos allí. El personal muy amable, aunque necesitarían contratar a más gente. Porque había días que no daban abasto. Conclusión…. Repetiría… ? Si repetiría, más que nada por el personal en general ( limpieza, recepción y comedor) a pesar de le faltan algunas cosas de mobiliario y renovación. El servicio hizo que nuestra estancia fuera muy agradable.

La habitación de 2 personas (con vistas) perfecta por su tamaño, ubicación y limpieza. La cena fantástica, de calidad. La variedad es correcta para no tener que tirar mucha comida pero la calidad es estupenda para un hotel de esa categoría y precio, hasta zumo natural, jamón, huevos fritos.... Personal muy amable y profesional. No hace falta garaje, zona azul en la puerta sin problemas para aparcar, y por algo más de 3€, derecho para dejarlo todo el día. A un km del parking de Grau Roig, yo siempre llevo el coche por la comodidad de quitarme las botas en cuanto termino de esquiar. Hay que tener en cuenta que es un 3 estrellas y realmente económico. Para esquiar unos días sin dejarte los ahorros, salvo que te pases la tarde en su gran bar. Viendo otras opiniones, me da la sensación de que está remediando muchos de los fallos de esta temporada o que estamos a final de la temporada, no lo sé, la verdad. Lo único que cambiaría son las almohadas por unas más duras. No vi salas de juegos, pero mis hijos ya son mayores y vienen a esquiar y luego a descansar.

Juste une petite étoile car j’ai quitté l’hôtel au but de mes nerfs. Par rapport à la chambre pas terrible, mais le bruit était énorme. À la sorti le matin j’avais fait une réservation avec petit déjeuner pour 3 personnes, 2 adultes et un enfant, quando on était en train de manger le serveur vient avec une facture de 24 euros, il a tout simplement posé la facture sans rien dire et il est parti, je suis aller le voir et il m’avait dit que le petit déjeuner n’était pas compris, je suis aller à la réception avec les détails du payement comme quoi le petit déjeuner était inclus, donc il y’avait une erreur mais pas de ma part, personne n’a rien fait le serveur il a été même un peu agressif e donc on a payé les 24 euros du petit déjeuner qu’on a même pas mangé car on était tellement énervés qu’on est parti de suite. Je regrette chaque centime que j’ai dépensé dans cet hôtel