Gästanvändare
13 juli 2024
Overall this is a great place to stay. We did the stay and park for a cruise we were taking with the terminal across the street. The room was great! Very clean, smelled good, beds were comfortable, bathroom and shower is large. Hallways, food area all great and clean. Only con I have is the staff. One lady in particular. Looks older, glasses, short yellow blonde hair. Rude is an understatement. While in line to check in she was on the phone with a customer and actually said, "let me just stop you there, I don't need to hear anymore, you've called the wrong place, you need to call ....." then said, "I already told you that you've not called the right place, I don't need to hear what you are saying". Then after the phone call she looked at me and said, "what do you need". I said, "well I'd like to check in". She was not friendly or welcoming at all. I was highly disappointed. Her attitude actually had me commenting to my spouse that maybe I chose the wrong place to stay! Later in the day I came down to purchase something out of the snack/drink area and ask the young man at the desk if I could pay in cash or did I need my card and she interrupted her coworker and said, "he doesn't take cash but I will so just bring it here". I remained friendly and thanked her. We had stayed in another area the night before at a Holiday Inn Express and the difference between the two was the Hostess/front desk. This lady should not be behind the counter. She is rude and not friendly at all!
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