Homewood Suites by Hilton Cape Canaveral-Cocoa Beach

There was a disappearance of money in my forgotten handbag in the hotel room

The staff checking in was nice. Very helpful and explained everything about cruise parking and shuttle (they cater to the cruisers very well). The outdoor pool and bar area is one of the nicest at a Hilton outside the resorts. We checked into our room and the TV in the bedroom didnt work. Called down to the front desk 3 times to no answer. Finally went down. They sent someone from maintenance up. He determined the TV was dead. Since he could not replace it they moved us down 2 floors to a different room. We packed up all our stuff and moved. When we got down there the bathtub looked like a crime scene. There was red dried spots all over the bottom of the tub and the covering on the tub floor was peeling off. Called down to the front desk again and let them know. Instead of waiting we walked down. As we came into the lobby we heard "yeah they are complaining again". Like having a working TV or a bathtub that didnt look like it was a CSI episode was too much to ask. The maintenance person went up to our room and came back down and immediately went into the back room. He came out a few minutes later and told us that obviously that bathtub should not be used, however, they didnt have another room. So we could stay in the bathtub horror room and then in the morning could go back to the first room and shower. We declined this and just went back to the original room and slept there. The maintenance guy did say that because of the trouble he just talked to the manager and they would comp our room. We stayed with the non-working TV and it was fine. The rub, however, is that the manager never did comp our room. We paid with Hilton points and they where never refunded. I reached out to Hilton, they said I had to call the hotel. Ive called the hotel twice and left messages and never heard back. Shame cause the hotel had potential but with there being two problems in two rooms and no follow-up on promises, not worth the trouble to stay there.

I put off this review on my previous stay but after being treated in the same disrespectful manner again by your Breakfast employee Dee I can no longer stay silent. She is not knowledgeable in what she is serving guests. She ignores people and myself and it’s very unprofessional to constantly have your pockets ringing only to neglect mine and other travels requests to either answer her phone through a ear piece or leave the hall to talk not only on the phone but to other workers that congregate in her area to talk, laugh and goof off when another older coworker is pleasant and very attentive to everyone’s needs. Then disrespects and keeps walking like she doesn’t hear him a man from the kitchen I would imagine, ask Dee how’s the eggs looking rolls her eyes and walks off by some tables to stand there and view her phone. I had a front row seat to watch her carry out a small container Putting her fingers in it to taste fruit out of it before placing it down in ice. Just Gross how you continue to employ someone that has no experience in guest service, item knowledge and sanitation. I also attended your Wednesday evening event and was also appalled to see how she and this other man spoke and handled food, wine or beer and that was all I needed to write this. I would definitely rethink having either attend to anything.

We stayed at this hotel previously in January of 2024. We enjoyed the hotel enough to return. However, we did not receive a warm welcome back. We were met by a woman named Michelle (who appeared to be a manager of sorts) who apparently was having a miserable day and was determined to make our day slightly miserable too. Hotels are in the hospitality business, right? Maybe I'm a sucker for good customer service, but this rude exchange has left a bitter taste in my mouth and we will be staying elsewhere. Room was clean-ish. Saw several hairs on the bathroom floor and on the bed sheets that didn't belong to me or my family. Breakfast was okay. With so many hotels in the area, I would suggest you look somewhere else to stay. I know I will.

I have fond memories of my Homewood Suites experience back in 2006 in New Orleans and unfortunately this Homewood Suites was a far cry from that property. It is located on a ***** of hotels that cater to cruise goers. The hotel is small and clean but sparse. The breakfast was the worst I have had a Hilton property as I am a Hilton Honors member. No little containers of butter, jelly or cream cheese. . Only containers that you stick a knife in. The rooms all overlook a parking lot. The television had great channels and the air conditioning was great. The staff was nice. $40 for early 2 hour early check in. The shower was hot but the spray was mediocre. It is fairly far to walk to a grocery store to stock up on cruise goodies. On the good side, you can take a bus there for $.075!! Unfortunately the bus takes you on a roundabout loop through the sleepy town of Port Canaveral and drops you off on the return trip across from the hotel on a really busy main highway. We needed to hitch a ride with someone making a left turn from the gas station to just drop us off across the highway to the hotel. Beware, don’t become road kill here!

I have been a guest several times within the past 2 months as a solo visitor for business and also with my companion for Victory ****** and Carnival Cruises. The reason for this review is for several things. Upon my late night arrival Lyn was alert and welcoming. My room was as expected but noticed several locations within the hotel were moist and warm. Inquired about it at front desk and was told AC issues again, I was hoping this stay the Air Conditioning would have been repaired so we don’t sweat walking the hotel My next encounter was in the breakfast area. It was a bit overwhelming and extremely hot. Then I was greeted with a Big Happy Tuesday! how are you today? Can I help you find something as she gave me a very thorough explanation on the breakfast you now offer. I must say Teresa was very friendly, attentive and a joy so early in the morning. She really takes pride in the work she does. I wonder how she keeps up that cheerful demeanor after hearing a man emerging from the open door speak to her so foul mouthed and disrespectful with her hands full of dirty plates. I hope Teresa realizes that her Kindness to me and others will carry her to a peaceful place.

We stayed one night before our cruise. Great hotel for cruise stay. Shuttle form a private company was great and convenient, 10 dollars a person at the time of our cruise, arrived in plenty of time for the cruise and dropped off at the ship. Rooms clean, cool and quiet, top floor pool side. Staff great. Friendly and knowledgeable. Now the bad. I know it’s a hotel but, we stay for a quick and convenient breakfast. It’s no restaurant breakfast but, the offerings are usually good and filling. Not this stay. Poor selection and limited. No danish or muffins , no biscuits or gravy. If you like toast and to make a waffle it’s great. Everyone in our group hated the breakfast . Lucky Burger King is across the street.

What I thought was mosques bites I now know are bed bug bites. Also there air condoning in the bed room did not work. Room 322...Avoids it!!!! I like the staff and there mini kitchen but I'll never stay there in business again and will tell all my coworkers to stay elsewhere. SMH!!

This is an excellent hotel located close to the port. We stayed one night prior to our cruise and was very pleased. Hotel room was big, with a sofa and Kitchenet. Hotel was clean and the staff were nice. There is a burger King right across the street for cheap eats.