Home2 Suites by Hilton Cape Canaveral Cruise Port

Great stay, staff are friendly and polite, bar and pool was good, it's a good stay before your cruise.

Unsafe Situation We never received a Room Key this didn’t made me feel very unsafe every time we left out someone had to let us in a room that had been paid for. Also we were told that a room would be ready on the fifth floor then a room was received on two way down the hallway without a room key.

My husband got stuck in the elevator because there was a power outage and the hotels backup generators failed to work. The staff was completely unbothered that I was upset re: this situation. They offered me and my two young children nothing and could not provide me with timely updates on the fire company coming. They never once checked on my husband (or others in the elevators) to ensure they were okay. We requesting a refund and we’re denied because we booked through ******* not directly through them. Then lied to about not having cash on hand to provide a cash refund. Total lack of management throughout the entire ordeal. Prior to this incident we had no extra linens in the room to make up the sofa bed. When requested at the front desk I was handed a large bag of linens I had to carry back to the room myself. Hotel was moderately clean. Breakfast was lack luster. Overall terrible experience with even worse customer service. Would not recommend anyone spend their money on this establishment!!