Cape Town Lodge Hotel

I stayed at this hotel expecting four-star quality, but unfortunately, it was far from that. The toilet flush was broken, and the bathroom tap was stuck, which is simply unacceptable in a hotel of this category. These kinds of issues speak volumes about how poorly managed the place is. To make matters worse, we were woken up every single morning by housekeeping, even after we had specifically asked for the room to be cleaned after 10 a.m. Despite our request, the cleaning staff knocked on the door early every day, disturbing our rest. I do not recommend this hotel. It clearly suffers from terrible management. 3 out of 10.

I received excellent service from the staff in the hotel . The most outstanding service was from Mustapha, he helped me on two occasions with the safe, which was giving error codes. Over and above this after I had left the hotel, I had a package arriving late that I could not receive. Mustapha shared his personal Whatsapp number with me to organize the package to be returned to the seller. I have not received such excellent service in some years of staying in hotels outside of South Africa. Thank you!

I had my worst vacation experience in this hotel.first they charged me for drinks that I didn't use in their minibar. After raising the concern, they withdrew the bill but went ahead and billed me 3000 rand for water that had poured on their carpet in the room which was as a result of the overflow on bath tub not working.The area which was affected by water was so small to warrant such a ridiculous amount of money.Tried to reason with staff in vain.This hotel tries to extort money through all means which shouldn't be the case.I would not recommend this hotel to anyone.There are better hotels around the same area