Tugawe Cove Resort

It was great stay except there are few cockroach in our bathroom, not too safe for small kids on the restaurant no safety reels , wish have big boat to go to this resort especially when there is huge waves and raining small boats shake too much and excellent staff

We had a wonderful time. We had a hillside room that was large & beautifully appointed. (Large CR with hot water) The staff was great & quick to respond to needs. The reception area & restaurant were lovely open areas with a soft breeze. The food was delicious, served quickly, all orders at the same time & warm. We walked down (&up again) 221 steps to the cove beach where there is a lagoon surrounded by more rooms & an infinity pool with a closeup view of the bay. We had a great time snorkeling & saw many corals & fish. We also enjoyed the upper infinity pool with a beautiful territorial view over the ocean. There are other beaches & activities, but we were only there for 1 day.

Peaceful Elevations with stunning scenery of the Islands. I especially like the private beach. Our family did not plan on Island Hopping which we have been doing for years. It's a quiet nature filled retreat with an outdoors dining and coffee nook at an elevated vantage point to enjoy island scenery. Traveled twice before 2024.

Tugawe Cove Resort, Caramoan, Philippines, you've captured our hearts once again! This was my second visit, and my partner's fourth, and the service continues to leave us in awe. The island's tranquility is absolutely enchanting. We had the pleasure of meeting lovely people and sharing some incredible dance moments with the other guests. We're already craving for more friendly interactions like those on our next visit. Sending a huge thank you to Camille Alvarez and the entire Tugawe team for their warm hospitality. Camille, your offer of drinks was incredibly thoughtful and was so appreciated. Can't wait to see you all again soon! Oh and the jaw-dropping view of Mayon Volcano from the lighthouse is ❤️

From being patient with the delay of our arrival you never stopped asking us to update you of our location. Upon arrival we were welcomed with warm greetings and cold refreshments. you never failed to serve us with good food and exemplary service. The beauty of the island equates the beauty of service your resort provided us. Special thanks to Joker who made our transfers safe to and from the Guijalo port; Camille who provided all the request we asked; Lara who provided some stories of the island from the lighthouse; Juliet for the much needed massage after a long and tiring travel and Raymond for making us enjoy the island hopping, snorkeling and bonfire. It was heartwarming when you bid us goodbye from the shoreline. Thank you so much!!!

One of the best resorts that I've been so far. The scenery is so unrealistic, it seems that you're in a dream. Clean waters, beautiful islands, nice rooms, great food and one of the best staff so far who always dedicate himself serving us with all his might, the staff named CJ! He's an OJT and it didn't stop him from providing his best not just with customer service but also providing smiles to his guests. Best recommended resort in the south. Will be back again for sure!

The staff are very accommodating and the OJTs are trained very well. I would like to commend the management for making us comfortable during our company team building and even allowing us to stay late at the front office while having some chit chats. Kudos to the Tugawe Cove team for such a wonderful experience!

Stayed here from April 9-11, 2024 with the family. Got 2 Hilltop rooms (triple bed set-up was given to us), and 1 Hilltop Cabana Cons: Hotel is ranked as 4-Stars but in reality, it is just 1-2 Stars in facilities and service. They should update their star ranking, because it is deceiving! Hotel is falling apart. Facilities are in very bad shape. Even the chairs at the Reception Area are in very bad shape. Reflects how bad in shape this resort is. Beach chairs have holes, can’t sit on them. No lifeguards on duty, unless these are the boatmen that are not in uniform. But for the pool area near the resto, no lifeguard too. The Beach Cafe was also closed. The rooms need renovation. I don’t know how this resort was ranked a 4 Star coz our hilltop rooms felt like 2 Star rooms only. There was no luxury at all there. Hotel should check if ammenities are complete and working. There are no mats for the bathroom so it is all wet after taking a shower. No towel racks. No hangers in the cabinets! Hot water always not working. I called for maintenance, they would come to repair it. And every time i take a bath, the hot water is not working. Called like 6 times in our 3D/2N stay. Other hotels with better customer service would have offered to transfer us to a different room where everything is working huh. There is a none working trolley to go down from the hilltop to the beach area. Would have been nice if this actually worked and not just left rusting there. Would help a lot of guests right? Food is expensive at the restaurant and it tastes like food you can order from a carinderia and not from a 4 Star resort! (Carinderia food might even taste better than what ate). No gourmet or whatever for the steep price of the food. Limited available food in the menu. We had to order food that we didn’t like coz it’s the only ones available. Or else we will starve in the hotel. They said that it’s is because it was Holy Week and there was a Wedding that’s why there was not enough supply. But we are guests too and we need food. Poor ingredients allocation!!! Poor kitchen meal planning and management! We felt like we are just forced to order food coz there’s no choice or we will starve to death in this hotel. Really bad culinary skills! The breakfast is plated and not bugget style. There are just a few plates to choose from. They don’t have breads!!!! Out of stock! Day 2, we requestee pre-ordered breakfast to be room serviced at 6:30am since we have a tour at 8am. So they served the Longganisa Meal at 7:15am!!! Day 3 (yey last freaking day), we requested pre-ordered breakfast to be served in our rooms at 8:00 and they served it at 6:30 am!!!! We were still all sleeping at that time! They are not listening and following instructions. Too many OJTs that didn’t really know what to do. Looks like no one was supervising their learning so we find them on their phones or sitting on the benches. Seems like there are just a few organic em

Going and spending here is not worth it. Staffs are not well-trained specifically those who are assigned in the reception. Food are pricey, rooms are not properly maintained, and slow service. The management should provide training to their staff not only in gestures, but on how to properly accomodate their guests.