Ibis Carcassonne Centre la Cité

Une fois arrivé sur place on me demande de fournir ma carte bancaire comme caution car apparement il y a un problème avec Trip.com, je présente ma carte sans soucis et le lendemain en voulant faire le check-out IBIS me demande de repayer le montant de la réservation car ils disent ne pas avoir reçu le paiement de la part de Trip.com, je refuse et j’appelle le service de Trip.com qui me dit de ne rien payer et ils appellent IBIS pour leur expliquer la situation du coup IBIS m’informe que c’est bon et je quitte l’hôtel sans rien payer, or quelques heures plus tard je reçois une notification de ma banque m’indiquant que IBIS ont prélevé le montant sur ma carte. Maintenant je me retrouve à payer deux fois le même montant !!

Breakfast wasn’t good, the only hot food was eggs. Items not replenished. Not much fruit. Room very dark.

Review The room was a little cramped. No carpet on floor. Washbasin plug would not release.

Great location - easy walk up to the old city

Beautifully Situated Great location, perfectly situated in between the old and new city! Beautiful stroll through the new city ( which is about 800 years old) will take you from the gare to the hotel. From the hotel, an awesome walk over the vieux pont will take you to the old city and the chateau comtal. Keep in mind, rooms are very small and so are the bathrooms. But it is well kept and clean. Dont expect a lot amenities in the room. But there is hot water available in the lobby. The hotel over looks the pretty Gambetta Square and is a stone's throw from the Art Gallery which is free.

Good overnight stay Well located hotel between the medieval town and the modern town,breakfast was simple , but nice.It should be noted that the bedrooms are very small,and only really suitable for a short stay.We would like to thank the exceptional staff ,who helped us by sorting out an urgent travel situation .....we very much appreciate them going the extra mile to help us ...