Carlisle Central North

Stayed at the premier inn for work and was greeted by Tracey who was very polite and helpful, with a good knowledge of the area for places to eat ect, room was lovely and clean I will definitely stay at this premier inn again as I recommend it to anyone staying in Carlisle

Hotel was in a good location close to the motorway and town. Tracy on reception was very friendly and welcoming. Booking taxis for us and recommended where to go to town. Absolute credit to premier inn. Room was comfortable and clean. The toilet situated in a bad place. Good for a short stay. Needs updated

Friendly reception staff but tired rooms with mouldy shower , twice the price as the previous premier but not as well maintained . Very comfy bed and quiet area so cannot fault the sleep which was un disturbed. Food in the attached pub is recommended

The issues started with a Premier Inn booking error! We got the impression that our original room had been given to someone else who wasn't happy with their room. We were given the keycards to our room & was told it was for room 5, but the card said room 4. I said don't you mean room 4, as that's what we had been given & she said No someone is already in there! We were given the keys to room 5, only to discover it was the wrong room type a double, when it should have been a quad! There were no quads left, so she found a triple room 105 & my husband went with her to a store cupboard to get a Z bed. All the Z beds were broken, so they returned with a mattress & bedding for my son to sleep on the floor. We took this to the room & the key cards didn't work, I went back to reception & was given another set which didn't work either! The receptionist was going to give me the master key for the room, but couldn't as it was missing, so she had to programme a new key which finally worked (5th key card to be given). I then had to make up the sofa bed & mattress for my sons to sleep on. All this hassle after a 6 hour journey, is not what you want. The decor in the room was very outdated, in need of an upgrade & not the usual high Premier Inn standard. We had no choice but to stay in this room as there was no other option after a long car journey. The very stressed staff member was very helpful & couldn't have done more to fix the issues.

Stay somewhere else. The restaurant is good. Thats it. Dated, dirty. Carpet had sticky rice on it, walls badly chipped and re painted. Bathroom, mould on mastic around the bath,toilet hinges stained yellow from you know what. Not what i expect from a Premier inn.

Tracey who works at reception was very helpful getting me to my room and in general a lovely person to chat to. Recommend staying here The pub next door has a good atmosphere, yet can be quite busy sometimes so worth planning ahead. Tracey helped by getting me booked in to restaurant and also recommended alternative places to eat which were good.