La Quinta Inn & Suites by Wyndham Carlsbad

Very nice building, access, and parking. Staff pleasant accommodating, and efficient. Room clean and comfortable. (Unable to stay for breakfast due to personal business schedule.)

I checked in at 4:30, the clerk said that the building's water was out but promised it would be back on in an hour. As I had other plans, I got the key, then went out for a few hours. I returned at 9PM expecting to take a shower. But the water was still off. I went down to reception where there were 2 other guests and no receptionist. After a few minutes of chatting with the other guests, I learned that the water had been off for more than a day and was promised to have been turned back on at noon of the day before. Finally the desk clerk came out and said to the other guest that we can give you a 15% discount for tonight's stay. I laughed at her and she went back into the office to talk to her manager. I immediately left the hotel with a promise of a refund. The manager was hiding in the back room the whole time leaving the poor desk clerk (this situation isn't her fault) to deal with the customers. There were no plumbers in sight or expectation that they would show up.

The water was out and the staff lied about when it would be restored. It was never restored.

Was clean and staff was great the only thing is it’s close to highway and very noisy at night with the cars going by.

We recently stayed at La Quinta Inn & Suites in Carlsbad and had a great experience overall. Our room was clean and comfortable, with everything we needed for a short stay. We did have a bit of trouble with the TV, but the front desk staff was courteous and quick to help—excellent service that really made a difference. The continental breakfast was fairly standard, but what really stood out was the gentleman managing the area. He was fantastic—constantly cleaning, refilling, and keeping everything fresh and orderly. His attention to detail and hustle made our morning start off right. Another major plus is the location—perfect for visiting Carlsbad Caverns. It’s a convenient and well-maintained spot for anyone passing through or exploring the area. Would definitely stay again!

The tv wasn’t working when I checked in due to a recent storm. I called the front desk and it was quickly resolved.