Grand Pacific Palisades Resort

The hotel was disappointing. Rose was in charge of our accommodation, she was absolutely not friendly, she took a very long time to do everything and gave us a room right under a building structure. When I turned on the air conditioner, the whole room was filled with construction dust, it became hard to breathe. We returned to the reception and asked to change the room, but they refused because there were no rooms available, although it was a weekday and the hotel was completely empty. I double-checked the hotel website, there were many available rooms of all categories, so I asked to invite a manager. The manager had to wait about 30 minutes, he did not introduce himself, he was also very unhappy that he was disturbed and said that the only free room was even further away than the one that was given to the first one, even further than the Cassara hotel, but without construction overhead. we offered to pay extra for a better room, but he strictly refused us and since it was impossible to cancel the hotel, we would have lost the full cost, we stayed the night in the room that was given. I don't recommend this hotel with such unfriendly staff.

The hotel was great! Room was clean and they accommodated side by side rooms for my big party! Ohhhh and they allowed us to check in slightly earlier! Service was just great!

Unfortunately there was not room service, They charged me a resort fee of $38.00 when i checked in. I then asked about a spa or massage area and was informed they dont have one. I asked about the resort fee and the front desk person said" we have heated pools. So staying there was over 300.00 for I night. Not happy..