The Westin Carlsbad Resort & Spa

整體環境不錯 但房間一般 服務一般 千萬不要預訂早餐或者在酒店餐廳吃飯 不僅菜品一般服務超級差 可以説沒有服務 就是坐在餐廳所有服務人員都無視於你 非要去不可 拒絕給小費吧

玩樂高樂園就選擇住在附近了，酒店比較新，早餐要去隔壁的喜來登吃。住這裏最大的優勢是可以從專屬的後門提前入園玩。

Long wait to check-in. Had room on first floor which was noisy. Bed was horrible - mattress was worn out and hard. Noisy people in the room above us as well. Upon checkout we were given a credit for parking as compensation.

Everything including staff was first rate. Only complaint is that elevator in Building 1 desperately needs to be serviced.

Unfortunately a disappointing experience at this Westin property- yellowjackets (dead) accumulated around the spa, as well as used bandaids carelessly left by staff for 2 days. In a post-Covid world, it was disgusting and unacceptable for a Westin property. Shoutout to the excellent housekeeping staff and gold-standard morning barista!

Good facilities with poor operations Overall experience was good. We visited during not so great weather, so didn't get to enjoy much of amenities. The Westin team's business operations & logistics didn’t seem very organized. When I checked out at noon, I have asked them to use the dinning/drink credit the hotel offered at the check in to be used for final balance. A young crew confirmed it has been applied and I will be getting receipt in email despite my gesture to get a print out. I then got a call from hotel around 2pm telling me Westin Carlsbad will charge me for the late check out. The hotel didn’t even know that I checked out. I explained I am checked out and in LA when they called. After checking emails, as they sent 3 different version of receipts, none of them were accurate and no dinning credit was applied. I wrote them back to explain, but it was send only email from Westin so it got bounced. I left it alone as the amount, compare to over $1000 I paid for two nights, wasn't worth going through all the explanation. Overall good resort vibe hotel, but they have some poorly trained staff thst do not coordinate well among themselves and with customers.