Arrow on Swanston

DO NOT STAY IN THIS HOTEL! the first time i experienced bed bugs was in a £2.50/n hostel in indonesia. the second time… in this £90/n “3 star” hotel! and this time was so much worse because there were so many of them and massive!! they got on to my bags and belongings and i ended up spending 2 days washing all my clothes and treating all my belongings instead of sightseeing in the city.  i made a formal complaint to the receptionist the next day and they encouraged me to report it to the melbourn city health authority because apparently mine wasnt the first case.  the city health authority did a spot check on them the day i checked out and since then, the hotel had refused to release my $100 room bond and ignored my emails.  they are truly ridiculous, the physical irritation and mental stress they put me through. holiday ruined.  SO DO NOT STAY THERE AND BE THE NEXT VICTIM!

I booked this hotel near to my daughter as a last night in Melbourne. Looked at the pictures but not the reviews. When I walked into the room it was awful.  We went back down to ask where the room in the picture was but the man on reception couldn’t help us. We asked several times to speak to his manager, but he said she was in meeting . No I wouldn’t stay here again The first picture is what is advertised the next 3 are the room we were given!

The apartment was so bad. There are so many cockroaches in the apartment. They were everywhere: bed, fridge, floor and even my child’s bottle!

room not as good as picture shown, not the same not clean , but have alot utility , stove ,oven,microwave ,cutlery ,toaster only one ac but not in bedroom ,very uncomfort when sleep

Was happy with this room clean and well kept. Unfortunately had bad experience I extended my stay or so I thought I had as the reception said I had. They called me the next day as I was “late” checking out. Told they would pack my things up as I hadn’t booked another night and they had no space. They lost or didn’t pack some of my items and now can’t find them. Told it’s my responsibility even though they were the ones that packed my things because I needed to check out. Not very gd service at all.

Nice location. Easy access to any attractions in town. All within walking distance. Friendly staffs and good environment. Second time staying here after 2019. Still as good as before. Recommended if your are on a budget trip. Worth the price.