Ferns Hotel/Palms Leisure

Visited here today with friends for a sunday carvery as advertised outside but were greeted as we entered saying we are not doing a carvery today why don’t you take your carvery sign down if you are not doing carveries. Wont be visiting again. Disappointing for all our friends who travelled several miles. Away.

I attended bridlington lions charter on 3/11/24 and would say it was one of the worst meals I have ever tried to eat. 2 waitresses trying to serve over 60 guests. Food merely preheated one hour between starter and main course. Waitress serving food in slippers

Just arrived home after a lovely weekend away . We stayed for bed and breakfast but ended up having an evening meal . The rooms are clean and very comfortable. The food is outstanding we found no fault at all with either the meal or the breakfast. The staff are very friendly and the prices of drinks are very reasonable.

Disgusting! Initially told check in is 2-9pm. We had a day out with family who were staying elsewhere, had planned to all return here for dinner. Receive a phone call at 5pm to say they were closing as Monday is their only day off. I said ok, but how did i check in? Was told to call a number on arrival. Arrived at 6:30pm, went to the pool as was the only thing we could see open. Asked if we could swim, he said yes, no problem, open until 9pm. Called a number to be let in to our room. Was taken to our room and unsurprisingly he handed the keys before quickly disappearing. The room was awful. Tired, dirty, the temperatures of a sauna and my daughter refused to use the bathroom due to how dirty it was. There were no curtains to block light from the window opposite the bed, and the door struggled to close. Stayed there 2 minutes and went back to the pool. A different staff member this time who said that we couldn’t swim as after 5pm you need to be 16, my daughter is 13, the pool was empty and there was just absolutely no need for this. He said she can swim in the morning, then he grabbed a timetable and said “oh no, actually, we have a booking, so you cant swim on your stay” We went back to our family who were staying elsewhere, desperately trying to find me and my daughter somewhere else to stay, but we couldn’t find anywhere available. This left us no choice but to return to the hotel to collect our belongings and drive long into the night to return home. We just couldn’t stay in this room. We arrived home at 2am, our family now enjoying a day together with us unable to be involved. Incredibly disappointed.

Staff were very friendly and welcoming and the room was clean and fine, but I felt it was a little overpriced overall. The breakfast was delicious and we all enjoyed it but the instant coffee that you have to make yourself did let it down a little.

We arrived to a friendly welcome from staff and they did everything to give us an enjoyable stay but the hotel is tired and needs a refurb. Our room was clean and a bath was a bonus but we couldn't get the shower to work and the radiator didn't work either although we were provided with a portable heater. The curtain rail had been removed and the blinds didn't block the light so I was awake as soon as it was daylight and the mattress wasn't great although the bed linen was clean. Breakfast was good so that gets 5/5. We didn't use the pool so we can't comment on the spa facilities. A good place to stay for the friendly staff if you can overlook the faded parts.