Novotel Nantes Carquefou

Personnel sympathique pourtant, arrivée effectuée vers minuit et arrivée au petit-déjeuner à 9:40 alors qu’en semaine, je n’avais pas vu l’horaire maxi: 9:30…

This is our second time staying in this hotel. We purposely returned to this place as it has a swimming pool which was ideal to cool down for our boys after a 10-hour journey. Unfortunately, the pool was closed, and our boys didn't get to enjoy the facility. I had booked a double and a twin, but on arrival, the receptionist was surprised and asked if we would be happy with 2 doubles. My boys didn't want to share a bed (16 & 17years old), so a sofa bed was opened for them not to share bed. Bit disappointing when you pay over 120euro (excluding tax) for a room. Also the carpets in the rooms badly need to be changed. The dinner (though pricey for a stopover hotel in an industrial zone) was delicious, and our waitress Patricia was wonderful. She went above and beyond without us asking anything. The whole staff was actually really nice. Breakfast was tasty. We arrived at 9am. (30 mins before closing). I was disappointed with the hot chocolate which was water and chocolate powder from a machine and there was a few things already gone and not replenished: fresh milk, sausages, scrambled eggs, bacon and fresh fruits. This is not acceptable for a €17 breakfast. Overall, it was a handy but pricey stopover

We stayed two nights in August. On the first night, we were in a standard room in which the air conditioning didn't work. We set the temperature to 18, then left for the evening. Came back at midnight and the room was too hot. The next day we moved to an Executive room - which was more comfortable in every way. Whilst the hotel has two floors, it does not have a lift - so beware. Also, the garden is awful - it is shabby, and could be a lot nicer. The breakfast was a mixed bag - not great value, but included a "press your own" orange juice machine. Overall, useful for a stopover of 1 or 2 nights.

Spent one night in a family room. Comfortable hotel. Lovely meal in restaurant. Good breakfast next morning - although slightly crowded around the buffet area. Very friendly waiting staff at breakfast. Highly recommend for convenient stopover.

Älteres Hotel mit sehr freundlichen Personal , Restaurant gut, kleines aber feines Hallenbad, Zimmer sauber leider kein Aufzug in die obere Etage Frühstück sehr gut liegt im Industrieviertel

Que dire, l’accueil du personnel est chaleureux, la piscine chauffée est là….ce sont à peu près les deux seuls éléments qui méritent le classement 4 étoiles. La première chambre qui nous a été allouée avait des remontées d’odeurs nauséabondes provenant de la tuyauterie. Nous avons donc changé et la seconde chambre était une triple. Il a fallu nous-mêmes fermer le canapé lit qui occupait une bonne partie de la chambre. Les peintures de la chambre montrent bien leur âge, toutes émaillées. La chasse d’eau est capricieuse, il faut bien l’activer trois à quatre fois pour retrouver la propreté. L’eau du bac de douche s’effectue avec lenteur. Il y a un mini-bar…..vide….sans fraîcheur et de toute façon il ne fonctionne qu’à la demande. La tringle à rideaux laisse à désirer quand on veut fermer les rideaux. Ce Novotel est un Novotel franchisé qui ne correspond pas au standard auquel on est en droit de s’attendre. Cet établissement a besoin d’une totale restauration mais c’est sûrement un investissement conséquent…bref un Novotel extrêmement décevant.