Radisson Cartagena Ocean Pavillion recensioner

I prepaid trough you web but when I arrived to the hotel the money of u guys to them NO was. I had to pay again at the counter of the hotel. Need to refund my money asap. The worst situation is that I have other prepaid booking this June 1st for 2 nights. It’s going to happening again. No money available will be at the hotel ???? Need answers right now. We trusted in you.

This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.

聖誕新年假期最好不要來卡塔赫納，普通的星級酒店都是兩千多房費，到店還要付幾百塊的城市税！這家一般，早餐糟糕，哪裡值得起兩千多房費！房間也一般。一樓餐廳旁有個泳池，樓頂有個小小的泡着玩的地方

每天打掃挺用心，留的小費也沒要，門僮和客服服務挺好。接下來是缺點，首先老酒店客房一般般，沒有牙刷，毛巾就是那種老酒店洗了很多遍的那種，稍微有點黃。洗澡的花灑漏水，洗澡可以一起洗臉了。保險櫃是壞的，我的房間的是壞的，我同事的東西放進去之後拿不出來衹能找人來修。