Decameron Cartagena - All Inclusive

The staff was very friendly and attentive, the food was great but the property itself needs alot of remodeling and renovations. The staff at breakfast were very polite and sweet. I visited the property about 11 years ago and everything looked the same. The air conditioner in the rooms need to be replaced the staff had to bring a fan to our room, theres alot of mold around the property and rooms, it can definitely use paint. Some of the rooms get leaks in the bathrooms from the ceiling. We were expecting to get fluffy white towels but the towels are very old. The bed linens and pillows also have to be changed. You used to be able to make dinner reservations with staff but they changed it where you have to use an app which is not user friendly and contains alot of errors, some visitors were not able to make dinner reservations. Tiles in the bathroom are chipping and the faucet to our bathroom would come apart. What saves this hotel is that it is all inclusive and how super sweet and friendly the staff is. Maria and Rosiris from the restaurant and Carlos that helped us with our bags always tended to our needs and made sure to make our stay super comfortable such sweethearted people.

Was an excellent show and people are so very friendly. Isodaniela and hannya are so friendly and fun. Music are so different, people in general are kindly friendly, honest, respectful. The hotel in general is nice, activities are fun. Excellent experience recommended

The worst experience. If I had a zero I would give it a zero. The facilities are old, and they never give it maintenance. It's horrible. The keys are old, old, and they only give you one key. The air conditioning was damaged. If you come from abroad there are many better options. The food is very average, nothing special. There is a lot of noise, and the lobby is always full. I will never go back.

Comfortable hotel with lots of entertaining activities and good food. Rooms are comfortable and the staff service is more than excellent! It is not a top quality hotel though in case you are looking for one of these.

Awful food, service is zero, there is no will to support customer queries, there is no handicap accesses to pool or restaurant. Rooms are old fashioned, bathroom does not have air extractor. Pool is small. Too expensive and is not worth it. Think twice to come to this place.

This hotel will be good, if they update the structure and air conditioning system. On my stay the staff was very friendly. Until I see the improvements. Will not recommend . Rusty ac vents and moldy odors in the rooms, have to make reservations for dinner, leaving you with the Italian restaurant choice which wasn’t that great. The meat and seafood restaurant were always booked. Not enot seats