Los Patios Hostel

The hidden doorway, interior courtyard, and connection to the other aged buildings on the street all created a perfect scenario for a unique stay. The staff were pleasant, yet absent in terms of service. One night of our stay, it rained torrentially. Earlier in the day, the young woman at the small front desk offered an umbrella for each couple because of the promise of rain. Later in the day though, with rain pooling in the interior courtyard and a power outage, there was no communication from the staff. The room was small. Not quite cramped, but nearly so. The bathroom was not designed for two people to get ready at once; frankly it was a chore for me to maneuver my six-foot frame in and out to shower and shave. It seemed clean, and we didn't stay long enough to really gauge the cleaning or hospitality. The location was convenient for everything we wanted to do, including the fort. Even with substantial traffic passing by each day, the area offered a sense of safety for walking and touring.

My wife and I stayed there for 5 days and managed to go to the main touristic points either on foot or by Uber at very low fares. There is plenty of small markets, pharmacies, money exchange, restaurants and bars in the surroundings. The service is very nice and they really make an effort to please and serve us well. I do recommend this hotel!

I want to add to Ryan Wirth’s negative review (we are traveling together). What is especially upsetting about having our reservation cancelled 2 weeks after it was confirmed and less than 2 weeks before our trip is that the hotel doesn’t seem to care. The news was delivered via email in a very standardized form rather than a personal phone call. When we called the hotel after receiving the email they were completely indifferent, simply confirming that our reservation was cancelled because they are “at capacity” with no expression of concern or acknowledgement of the inconvenience this causes. We believe the hotel gave our reservation to another party, perhaps friend or family, who expressed interest in staying there after we did. The hotel did not apologize and have not attempted to mitigate the situation in any way, by for example assisting us with making a reservation somewhere else, offering a credit to the hotel or some local amenity. Overall, very bad customer service. We don’t recommend.

I feel the need to leave the worst possible review for this hotel after the recent experience we’ve had. I have never been more dissatisfied with customer service. We booked our hotel room on November 30th for our stay on New Years Eve 2022. Low and behold two weeks before we are about to leave on our trip we get a cancellation notice via email. We did not cancel our reservation, Casa Baluarte (the hotel) canceled ours for NO REASON. The best part is, they will not give us a reason as to why they decided canceled our reservation 2 weeks AFTER our reservation was confirmed! All they’ve shared is they are “at capacity” and that this was a decision made by “the administration” but why was this not made clear from the time of reservation? They also refuse to connect us with a representative from administration so that we may have our questions addressed, very shady. As a concerned and extremely disappointed customer I urge other travelers- If you are planning to stay here do not be reassured of your plans, they may just cancel your reservation before your trip leaving you scrambling. My advise is find a backup plan. This hotel is not worthy of your money. Also, good luck trying to call them if you don’t speak Spanish. They also refuse to address issues over the phone insisting on WhatsApp messaging. Overall horrible customer service.