Radisson Hotel Casablanca Gauthier la Citadelle recensioner
Radisson Hotel Casablanca Gauthier la Citadelle
Angle Boulevard Brahim Roudani & Rue Abou Al Faïd Al Masri, Anfa, Casablanca, Casablanca-Settat, 20000, MoroccoVisa hotellinformation
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Vi erbjuder prisgaranti
1 natt
Gästrecensioner
9.2/10
Utmärkt
91 recension
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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter9.1
Service9.2
Renlighet9.4
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Alla recensioner(91)
Positiva recensioner(31)
Recensioner med foton/video(8)
Utmärkt vistelse!(10)
Utmärkta rum(7)
Rent och städat(5)
Utsökt frukost(5)
Utmärkt service(5)
Negativa recensioner(1)
Foluso
Standardrum - Skyline
Bodde på mars 2025
Par
6 recension
9.5/10
Otroligt
Publicerades 24 apr. 2025
Staff were friendly. Room was comfortable and modern. Felt like more of a business than leisure hotel. Breakfast was really tasty and varied.
Översätt
Svar från boendet: Dear Foluso,Thank you very much for sharing your impressions following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re delighted to read that you enjoyed the comfort and modern design of your room, as well as the variety and quality of our breakfast. Your kind words about our friendly staff are greatly appreciated, we always strive to offer warm, professional service to all our guests.We hope to welcome you back soon, whether for business or leisure!Warm regards,Guest Relations
Gästanvändare
Standardrum
Bodde på apr. 2025
Ensamresenärer
12 recension
9.5/10
Otroligt
Publicerades 13 maj 2025
Clean nice hotel, quiet and comfortable room. Staff are very helpful and friendly.
Översätt
Svar från boendet: Dear Guest,Thank you for your wonderful review following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re delighted to hear you found the hotel clean and pleasant, and that your room offered the peace and comfort you were looking for. It's also great to know our team made a positive impression with their friendliness and helpfulness.We truly appreciate your kind words and hope to welcome you back very soon.Warm regards,Guest Relations.
lazinpet
Standardrum
Bodde på apr. 2025
Familj
19 recension
10.0/10
Enastående
Publicerades 26 maj 2025
New hotel near from Arab Liga park. New rooms. Tasty breakfast
Översätt
Svar från boendet: Dear lazinpet,Thank you for your wonderful review and perfect score following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re thrilled to hear that you appreciated our modern rooms, tasty breakfast, and our prime location near the Arab League Park. Your satisfaction means a lot to us, and we hope to welcome you back again very soon.Warm regards,Guest Relations
Andik
Standardrum
Bodde på okt. 2024
Affärsresenärer
3 recension
5.0/10
Publicerades 10 nov. 2024
the receptionist (Hiba, Husein and Fatimah) and also the manager and the boss Zakaria. You are nothing without customers. The ones who pay your salary are the customers who stay at your hotel. If no one stays at your hotel. You can go bankrupt. They are people who are hard to remind. When there is a mistake. Still insist. When they realize their mistake, they apologize. I have paid, they say we haven't paid, so i paid again using Cash which is said to be a deposit. When checking out, i want to take it, but they are not allowed. When I left, they just realize the payment has been received. Really stupid at all
Översätt
Svar från boendet: Dear Andik.Thank you for sharing your feedback with us. We sincerely apologize for the experience you described at our hotel. It's clear that there was a misunderstanding regarding the payment, and we deeply regret the frustration this caused you. Please rest assured that we are addressing the issue internally to prevent any future occurrences.We also apologize for the service you received from our team. Our goal is always to provide exceptional service to our guests, and we are disappointed that we did not meet your expectations in this instance. Your comments regarding the behavior of our reception team and manager have been noted, and we are committed to ensuring that all guests feel valued and respected.We genuinely appreciate your feedback and hope that you will give us another chance to provide you with the high standard of service you deserve. If you have any further concerns, please don't hesitate to contact us directly.Best regards,Guest Relations.
Diana
Standardrum
Bodde på mars 2025
Res med vänner
4 recension
10.0/10
Enastående
Publicerades 13 apr. 2025
Very good
Översätt
Svar från boendet: Dear Diana,Thank you very much for your wonderful review and your perfect scores across the board!We’re truly glad to know that you had such a memorable experience at Radisson Hotel Casablanca Gauthier La Citadelle. Your satisfaction is our top priority, and your feedback encourages us to keep providing high-quality service.We hope to have the pleasure of welcoming you again very soon for another unforgettable stay.Warm regards,Guest Relations
Svar från boendet: Cher(e) Client(e),Un grand merci pour votre superbe retour ! Nous sommes ravis que vous ayez apprécié l’emplacement de l’hôtel, la sécurité de l’environnement ainsi que le confort et l’espace de votre chambre. Votre satisfaction quant à notre petit-déjeuner et à la qualité du service au restaurant du premier étage nous fait particulièrement plaisir.Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement à Casablanca.Bien cordialement,Guest Relations
Gästanvändare
Standardrum - Skyline
Bodde på mars 2025
Par
2 recension
10.0/10
Enastående
Publicerades 28 apr. 2025
Редиссон, как всегда, оправдал ожидания: удобные чистые номера, вежливый персонал, прекрасные завтраки. Расположение - центр: рядом парки и основные достопримечательности. Собственная парковка.
Översätt
Svar från boendet: Dear Guest,Thank you for your kind words and for taking the time to share your experience at Radisson Hotel Casablanca Gauthier La Citadelle.We’re thrilled to know that everything—from the comfort and cleanliness of the rooms to the breakfast and location—met your expectations. It's always our goal to provide a consistently high level of service, and we're happy to have delivered on that during your stay.We look forward to welcoming you back very soon.Warm regards,Guest Relations
Spark_73
Standardrum
Bodde på jan. 2025
Par
3 recension
10.0/10
Enastående
Publicerades 18 feb. 2025
Это Radisson, и этим всё сказано. После путешествия по Марокко и проживания в местных отелях, Radisson кажется другим миром. На завтраке нет привычного разнообразия, но вполне достойно и главное вкусно. Персонал - очень услужливые и улыбчивые, но очень забывчивые. Попросили тапочки, сказали - сейчас принесем… не принесли, на завтраке заказали кофе - ждали-ждали… пришлось заказать ещё раз, в итоге принесли два раза. Эти мелочи мы списали на местную специфику. Провод от фена в номере закреплен к стене так, что когда сушишь волосы, в зеркало не посмотреться, не дотягивается. Это было самое странное решение в обустройстве номера. Лично меня это не расстроило, но женщины останутся недовольны. Может в других номерах провод длиннее?..
В целом, отель очень хорош, особенно на фоне местных отелей. 5 из 5.
Översätt
Svar från boendet: Dear Spark.Thank you for sharing your detailed feedback and for choosing Radisson Hotel Casablanca Gauthier La Citadelle. We are delighted to hear that your overall experience was positive and that you appreciated the quality of our service and facilities.We have also taken note of your comments regarding service responsiveness and certain room amenities. Your observations are valuable and will help us further enhance our guests' experience.We look forward to welcoming you back soon for an even more enjoyable stay.Best regards,Guest Relations.
Gästanvändare
Superior-rum
Bodde på maj 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 2 juni 2025
Personnel et hôtel au top du top !
Je recommande à 100%
Översätt
Svar från boendet: Cher(e) invité(e),Un grand merci pour votre excellente évaluation et vos aimables commentaires !Nous sommes ravis de savoir que vous avez apprécié votre séjour, la propreté, les équipements ainsi que notre service. Votre recommandation à 100 % est la plus belle récompense pour notre équipe qui s'efforce chaque jour de rendre votre expérience mémorable.Nous espérons vous accueillir de nouveau très bientôt au Radisson Hotel Casablanca Gauthier La Citadelle.Bien à vous,Guest Relations
Svar från boendet: Dear Guest,Thank you for sharing your experience at Radisson Hotel Casablanca Gauthier La Citadelle. We are pleased to know that you found the bedding fresh and comfortable, allowing you to enjoy a restful sleep in a quiet room.However, we sincerely regret any inconvenience caused by the check-in process and the taxi service upon your departure. Your feedback is valuable to us, and we will address these concerns with the respective teams to ensure a smoother experience for our guests in the future.We appreciate your stay with us and hope to welcome you again for an improved experience.Best regards,Guest Relations.
Gästanvändare
Standardrum - Skyline
Bodde på apr. 2025
Par
2 recension
8.0/10
Mycket bra
Publicerades 19 maj 2025
Problème de wifi dans la chambre pas solutionné
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re pleased to hear that you appreciated the cleanliness of the room and the surrounding area. However, we’re sorry to learn that the Wi-Fi issue in your room was not resolved during your stay. Please accept our sincere apologies for this inconvenience.Your comments are valuable, and we are taking immediate steps to ensure our technical team addresses connectivity issues more efficiently in the future.We hope to have the opportunity to welcome you back and offer you an improved experience.Warm regards,Guest Relations
Svar från boendet: Dear Valued Guest,Thank you for your fantastic review and for choosing Radisson Hotel Casablanca Gauthier La Citadelle for your business trip. We are thrilled to hear that you found your room clean and well-maintained and appreciated the timely cleaning services.We’re especially delighted that our team, including Keltoum, left such a positive impression on your stay. Your kind words will be shared with her and the rest of the team.We look forward to welcoming you back on your next visit to Casablanca.Best regards,Guest Relations.
Наталия В
Superior-rum
Bodde på mars 2025
Par
2 recension
9.5/10
Otroligt
Publicerades 30 apr. 2025
Хороший новый отель! Цена-качество !
Översätt
Svar från boendet: Dear Наталия,Thank you so much for your excellent rating and kind words!We are delighted to hear that you enjoyed your stay, especially the cleanliness, facilities, and service provided. It's wonderful to know that you found our hotel to be a great value for money and appreciated its new, modern feel.Your feedback is highly motivating for our team and reinforces our commitment to delivering outstanding guest experiences.We look forward to welcoming you back to Casablanca in the near future.Warm regards,Guest relations.
Gästanvändare
Standardrum - Skyline
Bodde på okt. 2024
Affärsresenärer
1 recension
6.0/10
Publicerades 28 nov. 2024
酒店內部的酒吧蹦迪有噪音。衞生間下水道下水慢。服務態度挺好,早餐不錯。
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your feedback. We appreciate your comments regarding the service and breakfast, and we’re happy to know that you enjoyed these aspects of your stay.We sincerely apologize for the issues you encountered with the noise from the bar and the slow drainage in the toilet. Please rest assured that we are addressing these concerns with our team to ensure a more comfortable experience for our future guests.We hope to welcome you back to Radisson Hotel Casablanca Gauthier La Citadelle and provide you with a better stay next time.Best regards,Guest Relations.