Gästanvändare
24 mars 2024
So many good features, but such a bad experience. Starting with the good points, it is a lovely facility, the rooms are comfortable and stylish, the view is magnificent. The staff was extremely nice. WE were pickpocketed in Lisbon and chose this hotel because they took American Express, the only credit card my wife had, but one that is not accepted many places in Portugal. When we arrived, I indicated that we would take dinner there that night, I was not sure about the next night. After our arrival, I went to the two places in the village where a meal might be obtained but they did not take American Express. While I was gone, the owner told my wife that no one else there took American Express, so she told him we would eat in the hotel both nights. The first night was 40 euros a piece, a very stiff price for the meal we received. The next day I went for a hike. The route was a double loop, and instead of returning on the first loop, I accidentally took the second. Then my GPS took me all over the place, I had walked over nine miles instead of three. I knew the way back then, but it was another three miles and I called my wife to see if someone at the hotel could pick me up. The owner agreed, but chastised me like a 12 year old all the way back (ten minutes by car). Then we went up to dinner at 7:30 that night, not having eaten since breakfast. The owner told us we had canceled and there were no places left. He became aggressive, but said he would bring us "something." At 8:30 we turned off our lights, not wanting anything at that point. He was unbelievably rude both with the lift he gave and refusing us dinner that we had reserved. He also confused us with another couple he had arranged a guide for. He also knew we had no money. We never said we would not eat dinner the second night, only that we would let him knowe, which my wife had done. Never been treated that badly in our travels.
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