Gästanvändare
21 oktober 2024
We’ve had the good fortune to stay in many great hotels around the world and this was one of our favorite experiences. From the efficient and friendly welcome from Luiza on arrival everything was exceptional. The room was large, immaculately clean and with a pleasant terrace looking out into the manicured gardens. My wife used the spa three times, all excellent experiences. We had breakfast every morning and as well as being of very high quality, the service was attentive, prompt and professional under the conscientious direction of Paulo. With so many great restaurants in Cascais, it would be easy to skip the hotel and that would be a big mistake. We ate in there twice, both excellent. Creative and skilled and also with the top notch service, we’d come to realize was the hotel’s trademark. The evening bar was pleasant, well staffed and an enjoyable end to the evening. The staff, without exception, were first class. Professional, courteous and thorough without being stuffy or obsequious. I do think there’s real credit due to the general manager. Standards start at the top. Even allowing for the fact that the Portuguese are a friendly and welcoming people, it was outstanding. Lastly, a quick mention for Vanessa, head of housekeeping. The whole facility is immaculate, room service prompt and efficient and again, a reflection of the leader’s standards. Only one thing; the WiFi is average at best; but then we didn’t go there to sit and look at our phones! The best hotels are the ones you’re sad to leave….but on the other hand, we’ll be back
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