Hpc Suites - Cassis Centre - Parking Gratuit & Piscine Chauffée

Très bien situé, proche du centre mais au calme. Parking très pratique. Logement spacieux et confortable. Superbe piscine. Très bon accueil.

Customer service is the worst I've ever experienced. We paid for 4 nights at two separate suite locations. Half way through our last day, the manager sends us an email. This email basically accuses us of being messy and is threatening us not to leave our hair in the sheets. At first I was confused because we are two women with long hair and sometimes it falls out in the bed. Do you not clean the sheets? Why is this an issue? Why am I being reprimanded for having hair? Why are you telling me while I’m still enjoying my vacation at their suites? And was the €1,000 paycheck not enough to cover cleaning the sheets between guests? We did not use the kitchen, did not use the spa, we did not sit in the living room, we just showered and slept there. It was nearly untouched by the time we left. Im insulted and very upset at this strange accusation and horrible attitude. Should I have been wearing a hairnet during my stay? Ridiculous. Photos attached below at how we left the room. This was the condition of the room when we left, this is what prompted the rude email from management about how my mother and I were messy.

Excellent hôtel particulier, un magnifique domaine. Une propreté impeccable, on s’y sent chez soi. Hébergement Premium ! Spacieux, jardin exceptionnel, très proche du centre à pied. Merci pour l’accueil et l’organisation. Très bon rapport qualité prix