Borgotufi Albergo Diffuso

Hotel shot to fame thanks to a featured on the famous show "4 Hotel," has made headlines—but not for the right reasons. We all know that when a big opportunity arises, we put our best foot forward. But such a stark contrast between what’s shown on TV and what’s actually offered to guests later reeks of mediocrity. First, applause for the restoration work reviving this borgo (historic village) into a "diffused hotel" in a challenging-to-promote area of Italy. The idea and effort are first-class, but guest management is third-world. We booked a quadruple room (€308 for 2 nights, breakfast included)—a high price for the area, but understandable. You’d expect to feel "pampered and cared for." Instead: Room access: Steep steps (we carried the stroller with our 5-month-old inside; our 3-year-old walked). Outdated room: Rustic ≠ neglected. The "sofa bed" for our child was by the entrance, where cold air seeped through unsealed gaps. Uncomfortable bedding: A 17th-century-style sofa bed with a thin mattress and protruding metal bars. We used blankets from our car to pad it. No crib sheets, just a bare mattress. Tiny, ancient TV (non-functional despite advertised Sky service). Insects everywhere (small cockroaches, spiders) on our child’s bed and seating area. Broken heaters! Reported immediately, but "too late to fix" (10 PM). No resolution until Night 2—and only partial. One night of freezing with a baby and toddler, surrounded by bugs. All documented. Their excuse? "It’s a rustic structure." My reply: *"But with 5-star resort prices!"* Indifference followed. Room details: Spacious but overly rustic. Mini-fridge (90s era), barely any kitchenware. Bathroom: Camping-style plastic shower (Balkans, 90s vibe), oddly high toilet seat (unnatural even at 188cm tall). Minimal toiletries (just shampoo/body wash). Freezing cold. Breakfast: Compare the "4 Hotel" episode to reality—false advertising, but we’ll overlook it (post-COVID, October). Limited buffet but decent quality. Kudos to Valentina, the only empathetic, professional staff member. Spa: Nice but overlooks a parking lot. Paid extra; cramped changing rooms. Missed potential. Final insult: No apologies, discounts, or empathy. The manager avoided us, radiating embarrassment but zero accountability. Verdict: Beautiful location, admirable borgo revival. But management is stuck in a "pastoral Molise fantasy"—if you’re a shepherd (noble work!), don’t pretend to run a luxury resort. Lacking empathy, education, and humility. L'hôtel a fait la une des journaux grâce à l'émission '4 Hôtels'.... fait parler de lui… en mal. On sait tous que pour les grandes occasions, on fait tout pour briller. Mais un tel écart entre la télé et la réalité clientèle sent la médiocrité. D’abord, bravo pour la restauration de ce bourg en "hôtel dispersé" dans une région italienne difficile à promouvoir. L’idée est top, mais la gestion clientèle est du tiers-monde. Nous avions réservé une quadruple (308€ pour 2 n

We spent four nights at Borgotufi while visiting my wife’s cousins in Castel del Giudice. A true hidden, and unexpected, gem in Molise. We had a one bedroom suite, with a loft for our daughter - rustic and charming, yet luxurious at the same time. Easy walk into the center of Castel del Giudice. The hotel had a fantastic terrace overlooking Abruzzi across the valley - great location for having an afternoon or evening drink. Breakfast was okay, but certainly adequate. I know there is a high-end restaurant on site, but we did not visit it. I can’t recommend this hotel enough! A perfect four night stay.

Room was ‘shabby’ in need of redecoration. Cracks in wall, scuffed paint, ripped pillow case, hole in wall, dust & cobwebs, resident spider! Damp wall discolouration in bedroom. No sound insulation could hear baby crying & chairs dragging next door. Spa pool- mild around window, broken glass window, damaged plaster, automatic doors not working. On the positive side front line staff were friendly & helpful but directors need to spend the money to make improvements.

We had a beautiful weekend in this hotel surrounded by the nature. All the services are centrally located but there are a lot of stairs and that can be a problem for old people or people with disabilities. All the major attractions of the place are not available by foot, you need to use a car. Among all the beautiful things you can find in Borgotufi, the most precious is surely the people who work there. We met Mary, a radiant lady who has accompanied us during our holidays. The restaurant is great and the breakfast buffet is quality.

Borgotufi è un luogo d'incanto, spero possa rimanere immutato nel tempo. Accoglienza eccellente, cibo ottimo, zona relax/piscina top!

Che dire ,siamo 2 coppie che decidiamo sempre all ultimo momento di fare le uscite ,poiché avendo lavori in propio si cerca di trovare dei momenti giusti x uscire era da un po' di g che interagivo con la struttura in cui chiedevo disponibilità e costi ,questa mattina decidiamo di andarci in questo borgo poiché era da tempo che volevo visitarlo ,ci mettiamo in macchina e chiamo x dare conferma della prenotazione mi dicono vada sul link e faccia tutto di là, spiego che essendo a fine mese non ho la disponibilità sulla carta di credito se è possibile mandare un bonifico istantaneo con molta freddezza mi dicono di no ,allora dico, noi siamo appena partiti 3 ore e siamo li ,veniteci incontro categoricamente mi dice no,,vabbè chiudo la chiamata con molto rammarico x la poca gentilezza e freddezza ,potevo fare un giroconto e caricare un altra carta ma visto la risposta, mi ha dato l impressione che non interessi avere clienti e non riempire la struttura decidiamo di andare altrove ,PS io sono nel suo stesso settore lavorativo e cerco sempre sempre di accontentare i miei clienti nelle dovute situazioni, il sentore c era sulle recensioni negative ma confermo che sono vere , interlocutore di una freddezza unica come l accoglienza fredda che viene menzionata nelle recensioni,ahh dimenticavo di dirvi verso le 19,30 ricevo una chiamata dalla sig.ra ghiaccio che mi aveva detto categoricamente di no dicendomi: buonasera avevate una prenotazione ma non siete venuti,io rispondo ma sta scherzando? Mi ha detto x tel non e' possibile fare quello che mi chiede x cui come potevo presentarmi se non ho proseguito il tutto sulla piattaforma che mi avevate indicato cosa significa mi risponde ah ah ah ,ma ci siete ? Oppure no🤦