Nouvel Hôtel du Commerce

Stayed in Castellane couple of nights. This hotel clearly earns more than three stars. Family run hotel is beautiful. Rooms are really nice and sleeping conditios fine. The hotel has a beautiful swimming pool area. The real gem is hotel’s pergola, where you can calm down under a shadow of threes. We thank director madam and her nice sons and recommend hotel to everybody who love quality and are aesthetic in heart.

We are experienced travellers. We have stayed at this hotel in the past, which is why we went back... on the last legs of a three week European driving trip. Location on main square is great, private parking is great, lovely restaurant with great staff who served and smiled !!....Room was fine. In the morning after taking a shower I noticed that the 3-4 towels in the bathroom were thin, not 'white' and totally worn out (suitable for the cat basket perhaps)...and fraying along the long edges...and then the bathroom sink would flush away. I crawled under the sink and managed to get the levers to work to open the plug, but not fully...it was faulty. We came down for breakfast and I showed the 'Manager' on the checkout desk the worn tired faded fraying towel...she just picked it up and tried to hide it saying 'YES (she shouted)...its the end of the season and all the good towels have been stolen...(This is the best bit)...and if we put our new towels out they will get stolen again...and anyway, I upgraded you to a better room (we weren't told this at check in and we are still confused as to how an upgrade can compensate for the towel situation)...I queried this...and the Manager shouted again that 'I upgraded you so that I don't have my staff running from the front to the back of the hotel'...So, it wasn't an upgrade to help the customer, it was to help her manage her staff...(It gets better)...I then mentioned the problem with the sink plug hole....At this the Manager lost it completely...She SCREAMED...'WHAT HAVE YOU DONE TO MY SINK...MY ROOM...WHAT HAVE YOU DONE...?' as she bounded up the stairs 2 at a time...everyone in the breakfast area stopped eating and looked at us if we were guilty of mass destruction...one man came over and asked 'What have you done ??'...Manager, slightly calmer came back down and tried to take us into the breakfast room (as if nothing had happened)...we politely declined and took our breakfast across the road...at half the price. Will we go back, possibly, as long as Mrs Shouty has gone.

Bellissimo. Albergo nuovo e ben arredato, di design. Nella piazza principale di Cstellane, proprio sotto Notre Dame du Roch. Parcheggio privato. Camera spaziosa e luminosa, calda malgrado la stagione e le temperature esterne! Colazione ottima e abbondante. Personale gentile e disponibile